Amazon skill can't find my archer a9
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Amazon skill can't find my archer a9.
in the app tether its ok.
i sign in with my Amazon.com account whit skill tplink router but it is not recognized.
help me please!!
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Hello, may I know your TP-Link ID, please?
Please ensure you've successfully linked the Archer A9 to your TP-Link account and you can manage it remotely. If not yet, please refer to the below instructions to link it first:
How to register a TP-Link cloud account for my TP-Link wireless router to manage it remotely?
May it help.
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hi @Kevin_Z my TP-Link ID is mi email home.dleal@gmail.com and i can mange it remotely.
Hello, may I know your TP-Link ID, please?
Kevin_Z wrote
Hello, may I know your TP-Link ID, please?
Please ensure you've successfully linked the Archer A9 to your TP-Link account and you can manage it remotely. If not yet, please refer to the below instructions to link it first:
How to register a TP-Link cloud account for my TP-Link wireless router to manage it remotely?
May it help.
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Hello, thanks for the screenshot and details.
As per your description, it seems that there is still an issue between the Amazon Cloud and the TP-Link cloud and that is the reason why your Alexa cannot find the A9.
Please login to the web UI of the A9 and go to WAN/Internet settings, change the DNS servers to a Public DNS like Googles 8.8.8.8 and 8.8.4.4. Save the settings and then try to link the TP-Link skill again. Let us know if the issue still exists, thanks.
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same result
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@Kevin_Z another option?
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Hello,
Our engineer will email you, if you are willing to do further analysis, please check your inbox.
Thanks for your cooperation and support. Good day.
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