Archer C6 losing internet connection several times a day
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Hello All,
I recently purchased Archer C6 and several times a day the internet connection is failing.
The internet light goes orange each time it happens and it takes 1-5 minutes for the internet to coming back.
I connected a pc with a wired connection to the router and it doesn't work as well as my WIFI while the internet light is orange.
Can you help, please?
It's so annoying :/
Thank you,
Yarin
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@Ivaylo It's dynamic IP and I took a look at the logs and didn't see anything weird.
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If you don't have any special configuration, would you try to hard reset (Method 1) the router and re-configure from scratch, then test if that will improve stability.
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@Ivaylo I Did factory reset as you said and I just lost the connection again, it didn't help.
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@Ivaylo Does it makes sense to change wireless settings while the wired connection is not working when the internet drops?
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It's part of the troubleshooting process - we've isolated FW upgrade issue, now that's the next step. Just give me the benefit of the doubt and do that, then test and see if any difference.
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Thanks @Ivaylo for his valued suggestions as always.
@yaringo Ivaylo is an experienced TP-Linker, he helps lots of users on the community when they encounter an issue with their TP-Link devices.
As per the issue you reported, it seems that the C6 router cannot maintain the WAN connection to your ISP modem, may I know who is your ISP? Are you able to get a stable connection when you connect a PC directly to the ISP modem? If you haven't tested this, give it a go first, ensure that connection is stable.
If the ISP modem is stable, then share with us the system log on the C6 when it connects to the internet fine and when it is not. Thanks a lot.
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