The following new FAQ has recently been published on the official website for those who need it.

 

Kind Note:

 

This post will be actively updated to notify the new FAQ release, welcome to subscribe!

 

 

Updated on Oct 25th 2023 :

 

52. Why does TP-Link require my email address?

 

53. What is TP-Link ID and how to create a TP-Link ID?

 

54. How to Share Your VIGI Devices with Your Families and Employees

 

55. Why Can’t I Receive VIGI App Notifications After Turning On Notifications?

 

56. How to Mount Your VIGI Pan & Tilt Camera to a Wall or Pole

 

57. How to Use Motion Detection Function of My VIGI Camera in VIGI App

58. What to Do If Firmware Update of My VIGI Camera Failed

 

59. Where Can I Find Detection Recordings of VIGI Cameras?

 

60. Why Can't I View the Live stream of the VIGI Camera Continuously?

 

61. How Can I Find the IP Address of My VIGI Camera?

 

62. How Can I Connect My VIGI Camera to a NAS?

 

63. How Can I View 24-hour Recordings of VIGI Cameras?

 

64. How to Avoid Noise When Monitoring the Sound from VIGI Camera

 

65. How to Reduce Motion Detections from Rain, Snow, or Insects, etc.

 

66. How to Create an Account in VIGI App

67. How to Update the Firmware of VIGI Devices in the VIGI App

 

68. How to Verify Fake Micro SD Cards When Using with VIGI Cameras

 

69. How to View VIGI Camera on PC Through RTSP Stream

 

70. How to Waterproof VIGI Outdoor Security Cameras

 

71. What Should I Do If I Cannot Control My VIGI Devices?

 

72. How to Unbind the Account (TP-Link ID) with VIGI Devices in VIGI App

 

73. How to configure VIGI camera's exposure parameters

 

74. What to do when the image of VIGI Camera is misty and hazy on the Night Vision

 

75. The differences and commons of three Omada Controllers

76. How to implement unidirectional VLAN access through ACL configuration on the Omada Gateway in Controller mode

 

77. How to set up PPTP & L2TP VPN client with Omada Gateway in controller mode

 

78. How to set up PPTP & L2TP VPN client with Omada Gateway in standalone mode

 

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Updated on Aug 15th 2023 :

 

43. How to configure EAP610-Outdoor in RE mode

 

44. How to Manage Omada Devices at Different Sites Using Omada SDN Controller via VPN (Controller 5.0 or Above)

 

45. How to Manage Omada Devices at Different Sites Using Omada SDN Controller via Port Forwarding (Controller 5.0 or Above)

 

46. Using Omada controller to configure multiple SSIDs with different VLANs on TP-Link Omada EAPs and Switches to work with a non-Omada gateway(Multi-Net NAT supported)

 

47. How to configure switch as DHCP server on Standalone mode

 

48. Omada License Configuration Guide

49. How to enable Cloud Access on Omada SDN controller

 

50. How to upgrade the firmware of TP-Link hardware controller OC200/OC300

 

51. How to Configure LAG/LACP on TP-Link Omada switches in Controller Mode

 

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Updated on Apr 19th 2023 :

 

20. How to use CPEs to build up a LAG (Link Aggregation) tunnel

21. Configuration Guide on EAP-TLS authentication for WPA-Enterprise (with FreeRADIUS)

 

22. How to Configure TP-Link Omada Router with Starlink Internet

23. Typical CLI Configuration Examples for TP-Link JetStream Switch

 

24. Omada Cloud’s Domain Names

 

25. How to Install LDAP server on Ubuntu

 

26. How to install LDAP server on Windows and work with Omada Router to achieve unified account management

 

27. How to Configure IPsec Failover on Omada Router in Standalone mode

 

28. How to Run Omada SDN Controller on Linux with a Non-root User

 

29. How to migrate Omada Controller with the Migration feature

30. How to configure MAC filtering for EAP in Controller mode

 

31. How to configure Management VLAN in Standalone mode for EAP

 

32. How to go through Set-up Wizard when Starting Omada SDN controller

33. How to establish an SSL VPN Server by Omada Router in Controller mode?（Controller V5.4 or Above）

34. How to establish an SSL VPN Server by Omada Router in Standalone mode?

 

35. How to configure standalone mesh in Omada App

 

36. What is 2FA and how to use it in Omada platform

 

37. How to use the Ping tool in Omada APP

 

38. What's the difference between Master Administrator, Administrator and Viewer account in Omada Controller?

 

39. How to Configure Management VLAN on TP-Link Smart and Managed Switches Using the New GUI

 

40. How to Configure TP-Link Omada Gateway as OpenVPN Client

41. How to Configure TP-Link Omada Gateway as OpenVPN Server on Standalone Mode

 

42. How to Configure TP-Link Omada Gateway as OpenVPN Server on Controller Mode

 

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Update:

 

17. How to install Java Runtime Environment (JRE) for Omada SDN Controller on Windows

 

18. Common questions about VIGI App

 

19. Spanning Tree Configuration on Omada SDN Controller Mode

 

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1. Parameters Optimization of Omada SDN Controller for a Better Performance under Large-Scale Network (Above Controller V5.4.6)

2. PPSK Configuration Guide

3. How to Add Omada Devices to Omada Cloud-Based Controller

4. How to configure PPTP/L2TP/OpenVPN Client to access peer server through site-to-site VPN using business router

5. General Questions about Omada Cloud-Based Controller

6. The difference between Standalone mode and Controller mode of Business router

7. Manually create the unified format for OpenVPN profile(CyberGhost OpenVPN Server)

8. Overview of Omada EAP Power Supply

9. How to downgrade firmware of EAP if it is abnormal after the update

10. How to preconfigure WAN settings on Omada Controller (v5 or above)

11. How to set up router on a stick with Omada gateway and L2 switch

12. Which ports do Omada SDN Controller and Omada Discovery Utility use? (above Controller 5.0.15)

13. How to check and modify VLANs on a TP-Link JetStream switch via SNMP

14. What to do if you get an alert of “The number of logs is up to the limit”

15. How to install Omada SDN controller on Linux system (above Controller 5.0.29)

16. The solution for the System Log data of ER7206/ER605 not passing through the IPsec VPN tunnel to syslog server

 

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