AP not getting an IP

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AP not getting an IP

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AP not getting an IP
AP not getting an IP
2022-07-18 18:13:32 - last edited 2022-07-21 01:29:11
Model: EAP245  
Hardware Version: V7
Firmware Version: latest

Tp link is not getting an ip adress from my router

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#1
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Re:AP not getting an IP
2022-07-18 18:14:48 - last edited 2022-07-20 03:23:15

Hello i have a  it is setup basically to get ip from my router . the  is configured correctly and dishes out  to any device connected to the network, When i connect the TP link to the network my Juniper router starts to slow down and struggles to dish out , conversely devices connected to the WIFI sometimes do not get a valid ip adress or do  but cant access the internet  .

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#2
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Re:AP not getting an IP
2022-07-18 18:16:45 - last edited 2022-07-20 03:23:15

they cannot ping the gateway and from the gateway i can only ping the access point. IF i manually set the ip adress on the TP link the same issue persists. even if i give them a static ip adress , mobile devices do not connect to the access point at all?

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#3
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Re:AP not getting an IP
2022-07-19 03:27:11 - last edited 2022-07-20 03:23:15

@christophercata 

 

Can I have the model number of the TP-Link device? You can find it on the device's bottom label.

 

Please also show us how is the TP-Link connected to the Juniper router, are there any other switches or extenders?

 

How did you configure the TP-Link device? Please provide more details then we may understand it better.

 

You can also follow this guide to do some basic troubleshooting:

What should I do if I fail to configure TP-Link Access Point?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:AP not getting an IP
2022-07-19 11:10:37 - last edited 2022-07-20 03:23:15

  @Kevin_ZThe to link is an AC 1750 omada.it is directly plugged into port ge 0/0/4 of my juniper. There are no switches or extenders on the network just a network cable to to link and a biometric clock   

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#5
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Re:AP not getting an IP
2022-07-20 03:23:01 - last edited 2022-07-20 03:23:15

@christophercata 

 

Is the model EAP245? AC1750 is not the model, please check again. As you can see from the TP-link official website, when searching for AX1750, there are EAP245, EAP265HD, etc.

https://www.tp-link.com/search/?q=AC1750&t=product&p=1

 

Meanwhile, can you please show us the network layout in detail? How is this AC1750 connected to the network? Network cable to AC1750 directly? No modem or anything?

 

Do you have a stable connection when connecting a computer directly to the network cable? Please be sure that is confirmed and you do have a stable connection.

 

Since you are inquiring about a product that belongs to the business category, I will transfer your thread to our business community, and others would suggest further.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#6
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Re:AP not getting an IP
2022-07-20 13:27:52

  @Kevin_Z  Hello the model is omada EAP245

 

the AP is connected Via POE injector to port GE0/0/5 of the juniper SRX300

I have a stable connection to the internet as i am Part of the ISP that provided the Link for the site.Configs of the juniper have been checked by our core team and we are still unable to make the AP work .

The juniper Dishes out DHCP between 192.168.1.150 -192.168.1.200

 

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#7
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Re:AP not getting an IP
2022-07-25 01:10:48

Dear @christophercata,

 

christophercata wrote 

the AP is connected Via POE injector to port GE0/0/5 of the juniper SRX300

I have a stable connection to the internet as i am Part of the ISP that provided the Link for the site.Configs of the juniper have been checked by our core team and we are still unable to make the AP work .

The juniper Dishes out DHCP between 192.168.1.150 -192.168.1.200

 

The Omada EAP is usually plug-and-play, if you get no internet access from the EAP, please firstly confirm the main Router is working fine.

Then check the points below and see if it helps:

 

1) Ensure the EAP is hardwired to the Router via an Ethernet LAN cable, use a standard CAT5 above cable for the connection. 
     Usually we can see a corresponding LED light up on the Router.

 

2) Test the EAP’s SSID with other wireless clients, eliminate the issue is from a specific client.

 

3) Check the IP info on the wireless clients.
     To access the Internet, the clients need to get Default Gateway (Router) and DNS Server from your network through the EAP.

How to find IP address of your computer,  How to find IP address of a mobile device

 

4) Unplug the EAP, and connect a PC instead to the Router with the same Ethernet cable, check the IP info obtained on the PC and confirm it can get internet access.

 

5) Reset the EAP: with the EAP powered on, use a pin to press and hold the reset hole for about 8 seconds until the LED flashes green-red-yellow to factory default settings.

 

6) Repeat step 1)-4) if you still get no Internet access from the EAP.

 

If it still doesn’t work, contact TP-Link support with the above results for further assistance.

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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#8
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