WAN connection lost
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I just purchased the Archer C80, I noticed that it keeps losing connection to the internet, I checked the logs and saw that the WAN turns off and on! Carrier modem is in BRIDGE mode. And I'm using wifi with Smart Connect active.
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Please go through the troubleshooting suggestions in the following thread, then report back with the requested information if the issue persists:
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Please go through the troubleshooting suggestions in the following thread, then report back with the requested information if the issue persists:
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@Kevin_Z , HI
I've already made these settings and the problem persists, I'm putting the log so you can check what's happening!
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Can I know who is your ISP? Have you confirmed if you can get a stable connection by wiring a computer directly to the ISP modem already, maybe with the same ethernet cable that connects to the C80 WAN?
To assist and figure it out efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up. Thank you.
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The computer connected directly from the IPS modem works normally and the service is stable. The problem could be with the WAN port or a problem with the latest firmware version.
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Thanks for the follow-up. The support engineers have sent you an email, and the ticket ID is TKID220805451, please check your email box and reply.
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