bug: upgrade switch firmware does not initiate switch reboot/reset

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bug: upgrade switch firmware does not initiate switch reboot/reset

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bug: upgrade switch firmware does not initiate switch reboot/reset
bug: upgrade switch firmware does not initiate switch reboot/reset
2022-09-03 21:31:21 - last edited 2022-09-21 02:41:29
Model: TL-SG3428XMP  
Hardware Version: V1
Firmware Version: 1.0.7

Controller: Omada Software Controller on Linux v5.5.6

 

After upgrading from v1.0.3 to v1.0.7 switch did not reboot and stayed in disconnected status. However, network was not broken and switch was responding on the same ip as well as logging into device with device username and password worked, here a screenshot of webgui after upgrade when it was for hours in disconnected status on controller:

 

All this means that omada upgrade for some reason did not initiate reboot.

 

One has ability to click reset, but no button for "reboot" which in this case would resolve the issue.

 

@Fae @Hank21 can we have "reboot" button on device's interface too for the cases when it is reachable by IP, in disconnected status and requires just reboot. I have made backup of all logs before restarting device, just in case tp-link would like to examine it.

 

Solution to bug described above: simply restart device (unplug power for around 10 seconds to give it and all devices receiving power from it time to proper shutdown).

Info: Do not upgrade if you have no possibility to restart switch with as example unplugging power.

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Re:bug: upgrade switch firmware does not initiate switch reboot/reset-Solution
2022-09-20 23:01:30 - last edited 2022-10-13 10:14:27

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Re:bug: upgrade switch firmware does initiate switch reboot
2022-09-05 10:05:51 - last edited 2022-10-13 10:14:38

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Re:bug: upgrade switch firmware does initiate switch reboot
2022-09-06 04:52:49 - last edited 2022-09-21 02:41:12

Dear @btx,

 

btx wrote

It was running for a day, next day in logs it says device disconnected and appears as disconnected:

Something seems to be wrong with controller/firmware combination. Device has same IP, still managed by same controller and nothing else change, now reboot is not possible as nobody is on site.

 

Is the switch located in a different location from the controller?

If convenient, could you please upload your network diagram for further checking?

 

Edit: Would you mind helping our support engineers to look into the issue? I've created a support ticket via your registered email address, and the ticket ID is TKID220906237, if you are willing to help, please check your email box and give it a reply for follow-up. Thanks!

 

In addition, something needs to be clarified here.

 

The Reset button will be provided on its standalone web UI only when the switch loses communication with the controller.

Once the switch is being managed by the controller, the Reset button won't be provided to allow anyone to reset the device from its standalone web UI. Otherwise, the administrator might be at risk of losing control of the devices without notice.

 

So it's normal that you get two different pages when accessing its standalone web UI in different stages.

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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Re:bug: upgrade switch firmware does initiate switch reboot
2022-09-06 13:23:53 - last edited 2022-10-13 10:14:49

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Re:bug: upgrade switch firmware does initiate switch reboot
2022-09-07 01:40:49 - last edited 2022-09-21 02:41:12

Dear @btx,

 

Thank you for your detailed information. Our support engineer still needs your help to check more info to look into the firmware upgrade issue for you. Do give it a reply if you have received the email from TP-Link support team regarding this issue. If not, do let me know your valid email address over a private message so that I can escalate your case correctly. Thanks for your great cooperation and patience!

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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Re:bug: upgrade switch firmware does initiate switch reboot
2022-09-07 09:06:00 - last edited 2022-10-13 10:14:59

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Re:bug: upgrade switch firmware does not initiate switch reboot/reset-Solution
2022-09-20 23:01:30 - last edited 2022-10-13 10:14:27

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