TL-SG2428P v1.0 firmware bug?

TL-SG2428P v1.0 firmware bug?

TL-SG2428P v1.0 firmware bug?
TL-SG2428P v1.0 firmware bug?
2022-09-04 04:53:47 - last edited 2022-09-29 09:56:29
Model: TL-SG2428P  
Hardware Version: V1
Firmware Version: 1.1.4 (20220707)

Hi,

 

I'm using a TL-SG2428P v.1.0 as my core switch. It has been rock solid since I bought it and until two days ago. Then, I updated it to firmware version 1.1.4 (20220707). Since then, every morning I find it "stuck"; all its ports are down (i.e. leds are off) and of course my whole network is down. Once I remove power to it and power it up again, it starts working normally, until the next morning. I've just downgraded to the previous firmware I could find, v.1.1.2 (20210806). I hope and expect this will resolve the issue.

 

Has anyone seen such behavior?

 

Thanks

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#1
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1 Accepted Solution
Re:TL-SG2428P v1.0 firmware bug?-Solution
2022-09-29 09:56:20 - last edited 2022-09-29 09:56:29

Hi there,

 

Thank you for coming to TP-Link Community for help!

 

If you suffer from the same issue with JetStream Switches as it's described below (thank you @lexam for the detailed information), please follow this post for available solutions. Thanks for your cooperation and patience. See you in the community soon!

 

lexam wrote

I'm using a TL-SG2428P v.1.0 as my core switch. It has been rock solid since I bought it and until two days ago. Then, I updated it to firmware version 1.1.4 (20220707). Since then, every morning I find it "stuck"; all its ports are down (i.e. leds are off) and of course my whole network is down. Once I remove power to it and power it up again, it starts working normally, until the next morning. I've just downgraded to the previous firmware I could find, v.1.1.2 (20210806). I hope and expect this will resolve the issue.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#9
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Re:TL-SG2428P v1.0 firmware bug?
2022-09-04 15:04:58

  @lexam 

 

Hey

 

I have only 1x switch of this model out there myself and its been running 1.1.4 for a few weeks now without any issues, certainly nothing like you have described.

 

Does the logs indicate anything happening before the freeze?  is there a specific time this happens?   Are you controller managed or standalone?   

 

It does seem strange in fairness, if its happening a lot then perhaps downgrade to 1.1.2 again and see if it disappears..

 

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Re:TL-SG2428P v1.0 firmware bug?
2022-09-05 15:39:22

  @Philbert 

 

Thank you for your reply. I've already rolled back to v.1.1.2 and so far, it's running fine.

 

  • I haven't noticed anything weird in the logs before the freeze, but if it happens again, I will look more closely
  • No, time is not specific; I'd say it's about 24 hours after the last reboot, but not exactly 24 hours
  • I'm using a docker-based Omada Controller (v.5.5.6)

 

Thanks again!

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#3
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Re:TL-SG2428P v1.0 firmware bug?
2022-09-06 04:11:39

OK, I think I have something concrete to share. I've been running v.1.1.2 for a couple of days and the switch is working fine so far. The thing I noticed is that the memory consumption of the switch with v.1.1.2 is completely flat at 38%, whereas with version v.1.1.4 it was not; it was ranging between 60% and 80%, climbing to the max, then dropping a bit, then rising again. I'm afraid I didn't grab a screenshot of the diagram, but I think that might point to a memory leak?

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#4
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Re:TL-SG2428P v1.0 firmware bug?
2022-09-06 08:16:01

Dear @lexam,

 

lexam wrote

I'm using a TL-SG2428P v.1.0 as my core switch. It has been rock solid since I bought it and until two days ago. Then, I updated it to firmware version 1.1.4 (20220707). Since then, every morning I find it "stuck"; all its ports are down (i.e. leds are off) and of course my whole network is down. Once I remove power to it and power it up again, it starts working normally, until the next morning. I've just downgraded to the previous firmware I could find, v.1.1.2 (20210806). I hope and expect this will resolve the issue.

 

Thank you for taking the time to post the issue in TP-Link Community!

 

The issue sounds unusual, our support engineer would like to look into the issue but need to confirm some information with you. Would you mind helping our engineers to check more info?

 

I've created a support ticket via your registered email address, and the ticket ID is TKID220906197, if you are willing to help, please check your email box and give it a reply for follow-up. Thanks!

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#5
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Re:TL-SG2428P v1.0 firmware bug?
2022-09-06 19:31:04

  @lexam 

 

I have the same issue with a TP-Link T 1600G 28PS - just started a couple days ago.

 

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#6
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Re:TL-SG2428P v1.0 firmware bug?
2022-09-07 09:14:04

Dear @Viettim,

 

Viettim wrote

I have the same issue with a TP-Link T 1600G 28PS - just started a couple days ago.

 

T1600G-28PS doesn't have new firmware released recently, your case should be a different issue.

you may start a new thread to elaborate on the issue you have for further assistance.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#7
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Re:TL-SG2428P v1.0 firmware bug?
2022-09-24 22:39:20

  @lexam 

 

I just updated the firmware on my TL-SG2428P v1.0 and after i upgraded it was "disconnected" on the OC200. I powered off the switch and now it will not come back on line. The Fan is reved up and the power light is on but no other connected are lit. I can't access the switch at all. Please help!

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#8
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Re:TL-SG2428P v1.0 firmware bug?-Solution
2022-09-29 09:56:20 - last edited 2022-09-29 09:56:29

Hi there,

 

Thank you for coming to TP-Link Community for help!

 

If you suffer from the same issue with JetStream Switches as it's described below (thank you @lexam for the detailed information), please follow this post for available solutions. Thanks for your cooperation and patience. See you in the community soon!

 

lexam wrote

I'm using a TL-SG2428P v.1.0 as my core switch. It has been rock solid since I bought it and until two days ago. Then, I updated it to firmware version 1.1.4 (20220707). Since then, every morning I find it "stuck"; all its ports are down (i.e. leds are off) and of course my whole network is down. Once I remove power to it and power it up again, it starts working normally, until the next morning. I've just downgraded to the previous firmware I could find, v.1.1.2 (20210806). I hope and expect this will resolve the issue.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#9
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