EAP610-Outdoor wireless stopped working after 2 weeks
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I have an EAP610-Outdoor AP and it was working perfectly for a couple of weeks, then one day the wireless stopped functioning. Everything else about the AP seems fine. The web interface works, it gets an IP through DHCP, SSH works, SNMP works, the LED works, but there's no detectable wireless activity and client devices can no longer see the SSID on either frequency band, even when they're right next to the AP.
I've tried:
- Updating to the latest firmware.
- Rebooting.
- Power cycling.
- Factory reset from both the web interface and physical reset button.
- Using the default TP-Link SSIDs after a factory reset.
- Entering SSID manually on client devices.
- Using different client devices, including PCs and mobile phones.
- Moving client to within a few feet of the AP.
- Changing wireless frequencies/bandwidths/modes/power.
- Different WPA security settings.
- Toggling SSID broadcast.
- Confirming that the scheduler is disabled.
- Using a shorter Ethernet cable between the AP and PoE injector.
Nothing seems to work. The clients all act as if the AP doesn't exist, even though they all worked perfectly for the first two weeks.
The only notable event that has happened recently is that we had a lot of rain, but the AP is under an awning and doesn't get wet unless there's a strong gust of wind, so I don't see why that would've affected it. There wasn't any lightning, but either way, the AP does have a grounding wire attached.
On the Radio Traffic stats, the RX counters are all zero. The only counters that change are TX Packets and TX Bytes, which tick up every few seconds. I also see the wireless interfaces listed with the "ifconfig" command through SSH, and their RX/TX stats agree with the web interface.
Is there anything else I can try or is it just defective hardware suffering from an early failure?
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Dear @Garrett07,
Sorry to hear that you have some trouble with the EAP610-Outdoor device. The issue has just been forwarded to our engineers for high attention. Have you contacted TP-Link support team for a warranty replacement? If yes, may I have the Ticket ID or case reference number for investigation? And you're using the 6th replacement now and it's still working, right? If I got anything wrong, please feel free correct me.
Dear @Ghr77, @MP64, @fiveten, @WiFi_Addict, @Ric04jan72,
Sorry that I missed this thread before, if you noticed this reply, could you please let me know whether your EAP610-Outdoor issue was resolved or not? If you have contacted TP-Link support team before, please let me know the Ticket ID or case reference number for further investigation, thanks for your attention!
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@Fae The issue was never fixed. Requesting for a replacement is not an easy task.
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Hi. I have just received my first replacement. The process is a bit tedious. I haven't tried it yet and the other 2 EAP610's I have, have not updated firmware yet, which is what I believe caused the failure. Once they force an update I expect the same issue.
my case was TKID230131362
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I have 2x eap610-outdoor which got updated to 1.0.6 a while ago and all seems fine (I really hope it stays that way).
Can I ask did you use shielded cat6 and/or the earth terminal.
Making sure the earth was connected to a low resistance earth point (shortest possible cable)
and earth out the shield on the cat6?
It might well not be this, but a few years back I put out and outdoor Ubiquiti AP.
In the install manual it went to great lengths to encourage you to ensure proper earthing.
Mikrotik also say the same for their outdoor APs.
I didn't bother and though pah it'll be OK.
well after about 3/6 months (can't remember exactly) the radio side packed up.
Everything else worked, web config pages etc, ethernet all good.
In the end I'm fairly sure static electric buildup killed it.
I have another similar Ubiquiti AP, which I earthed correctly and that has been prefect.
Since then I will always earth outdoor APs as per the manual.
Otherwise they seem to fail at some point(for me anyway).
Chris
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I can't make it to work until now. How did you request for replacement? I will also start the process. Thank you.
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@Garrett07 is your EAP610 connected via a wired backhaul or is it connected via Mesh?
I've had an EAP610 Outdoor unit up and running since December (where it's been out in pretty extreme cold/windy weather here in the NE US) on firmware v1.0.6 without any issues. The range on it seems better than the EAP670s I use on the same Wifi network. I have everything connected through JetStream PoE switches, Cat6 wired backhaul.
With Outdoor EAPs, I would recommend utilizing Ethernet PoE surge suppressors between the Outdoor EAP and the interior switch or router where the EAP is connected for PoE power. While the suppressors aren't 100% fail-proof, they will add some degree of surge protection against lightning or other electrical surges that can originate oudoors and easily travel down through a data cable. I've observed these surge suppressors working first-hand, preventing further damages to thousands of dollars of network equipment after a nearby lightning strike.
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I purchased through Amazon and called tp-link directly for replacement. They send you the procedure. I called the Canadian hotline 8662258139
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Hi @CarloPH,
Sorry to hear that you have an issue with the EAP610-Outdoor.
Please try to forget or hardware reset the EAP610-Outdoor in question, and re-adopt it on your Omada Controller for checking.
If it doesn't help, please feel free to submit a ticket to TP-Link Technical Support team for further assistance.
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@CarloPH Hey sorry to hear you are a victim of the nightmare AP. You can try to forget it for hours and factory reset. Nothing works and to my knowledge there is no fix yet. TP Link has know about this issue for a very long time, and unfortunately they have not released an update to fix this. Once your ssids disappear you've got a brick. If you bought it on amazon send it back and get a new one. When you get the new one make sure you turn off automatic updates and you should be good. I've gone through dozens of these. It sucks because they work great when they work. I am able to get a quarter mile coverage on my ranch with good signal. They blow away all the other outdoor APs i have tried. However, I did just order a WAVLINK AX1800 WiFi 6 Wireless Outdoor Access Point which i am excited to set up because it has N-type antennas that you can upgrade. TP Link has good customer service but have neglected everyone who bought a EAP610 and that bums me out. Best fix is to return it and set up the new one with no updating and you should be good!
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