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ER7212PC Omada Cloud access is Disconnected if use PPPoE on WAN port

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ER7212PC Omada Cloud access is Disconnected if use PPPoE on WAN port

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

peter021

2022-12-30 12:29:57 - last edited 2023-03-08 07:29:25

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Registered: 2020-09-15

ER7212PC Omada Cloud access is Disconnected if use PPPoE on WAN port

2022-12-30 12:29:57 - last edited 2023-03-08 07:29:25

Tags: #WAN Setup

Model: ER7212PC

Hardware Version: V1

Firmware Version: 5.4.20 1.0.1 Build 20221106 Rel.81436

My network included an Huawei HG8247h ONT and ER7212PC

1. HG8247h ONT in Router mode

Everything works fine when HG8247h working in Router mode , and DHCP server on LAN side.

The WAN port of ER7212PC get IP with Dynamic IP.

In this case Cloud access is connected. (I bind it in this phase), and the button "Check for update" under "Integrated Router Firmware" function is working. Able to reach TP-link server for checking version. Everything works fine.

2. HG8247h ONT in Modem mode

HG8247h working in Modem mode , and WAN port of ER7212PC use PPPoE connection on WAN port

In this case Cloud access is Disconnected, and the button "Check for update" under "Integrated Router Firmware" function is NOT working. Not able to reach TP-link server for checking version.

I have internet, WAN status is Online, I can see everything working on my local Omada controller, only the cloud access and FW update seems to be disabled for unknown reason.

FTTH HG8247h ONT (10.0.0.1 a PPPoE gateway,modem)

ER7212PC WAN with PPPoE=176.241.44.208 LAN static 192.168.100.1 (ER7212PC DHCP for LAN 192.168.100.10 - 192.168.100.254)

Please help to find the reason.

I not understand.

2 Accepted Solutions

peter021

LV2

2023-03-08 07:18:06 - last edited 2023-03-08 07:29:25

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Re:ER7212PC Omada Cloud access is Disconnected if use PPPoE on WAN port-Solution

2023-03-08 07:18:06 - last edited 2023-03-08 07:29:25

@Fae

Dear Support team ,

Thank you your support and quick job of R&D team. It it is working now. My ER7212PC is online in the cloud, with PPPoE connection via ONT what is in modem mode .

Who had the same problem can expect the next FW will solve the problem. I don't know when it will be.

I am happy.

Update:

The following official firmware has been released to fix the issue described in this thread.

ER7212PC V1_1.0.3 Official Firmware (Released on Mar 21st, 2023)

Please ensure your ER7212PC is updated if you happen to encounter the issue.

Note: v1.0 and v1.6 are the same hardware version for ER7212PC, they use the same firmware.

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*

Recommended Solution

#21

34 Reply

JDane

LV1

2023-01-03 20:04:18

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Re:ER7212PC Omada Cloud access is Disconnected if use PPPoE on WAN port

2023-01-03 20:04:18

@peter021 I have the same issue... with the ER7212PC.

Connection is up, all devices have an internetconnection but cloud access is disconnected.

Have you found a sollution for this yet?

peter021

LV2

2023-01-03 20:24:24

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Re:ER7212PC Omada Cloud access is Disconnected if use PPPoE on WAN port

2023-01-03 20:24:24

@JDane not yet :⁠-⁠(

Waiting reaction from TP link

JDane

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2023-01-04 08:11:55

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Re:ER7212PC Omada Cloud access is Disconnected if use PPPoE on WAN port

2023-01-04 08:11:55

@peter021 Just got an reply form TPlink that this is unexpected behaviour.

They are looking into it, I'll keep you posted.

Taper

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2023-01-04 18:33:56

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Re:ER7212PC Omada Cloud access is Disconnected if use PPPoE on WAN port

2023-01-04 18:33:56

@peter021

For me, the PPPoE connection works without a problem on the ER605 router. I cannot connect to the Internet on the ER7212PC router. The modem in the router does not work. WAN status offline. Dynamic IP mode works, PPPoE mode cannot connect. Tried different WAN's and still the same. I have the latest software.

HelsingL

LV2

2023-01-05 12:12:55

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Registered: 2022-06-30

Re:ER7212PC Omada Cloud access is Disconnected if use PPPoE on WAN port

2023-01-05 12:12:55

@peter021 My 7212 didn't run into these problem, also used PPPoE.

Is it related to your Huawei router? Or maybe, it's gonna take a while to show up?

peter021

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2023-01-05 21:57:04

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Re:ER7212PC Omada Cloud access is Disconnected if use PPPoE on WAN port

2023-01-05 21:57:04

@JDane thanks

peter021

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2023-01-05 22:09:43

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Re:ER7212PC Omada Cloud access is Disconnected if use PPPoE on WAN port

2023-01-05 22:09:43

@HelsingL Huawei has Optical Network Terminal (ONT) function, I cannot eliminate it.

I only can ask internet provider to change the function of it between Modem or Router.

In Router mode everything fine as I wrote. But i do not want two Router behind each other. After ISP changed to modem mode 7212 cannot connect to the cloud .This error persists . But I have internet.

peter021

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2023-01-05 22:15:06

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Re:ER7212PC Omada Cloud access is Disconnected if use PPPoE on WAN port

2023-01-05 22:15:06

@Taper I think your problem is different

#10

peter021

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2023-02-10 11:37:24

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Re:ER7212PC Omada Cloud access is Disconnected if use PPPoE on WAN port

2023-02-10 11:37:24

Unfortunately, the new firmware does not provide a solution to the problem. I was hoping for.

ER7212PC(UN)_V1_1.0.2 Build 20230202

Others are having the same problem such as

https://www.reddit.com/r/TPLink_Omada/comments/10mj0g4/er7212pc_cant_connect_omada_cloud_nor_check_update/

#11

DennisDJP

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2023-02-12 20:08:56

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Re:ER7212PC Omada Cloud access is Disconnected if use PPPoE on WAN port

2023-02-12 20:08:56

@peter021 I have the same issue with PPPoe. Just did a new install this week and have the same issue. Also updated with the latest firmware but no change.

#12

ER7212PC Omada Cloud access is Disconnected if use PPPoE on WAN port

ER7212PC Omada Cloud access is Disconnected if use PPPoE on WAN port

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