Business Community > Controllers > Hardware Controller updated, can not access devices
< Controllers

Hardware Controller updated, can not access devices

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Hardware Controller updated, can not access devices

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hardware Controller updated, can not access devices
Hardware Controller updated, can not access devices
2023-03-13 20:16:00
Tags: #Adoption #Firmware Update
Model: OC200  
Hardware Version:
Firmware Version: v5.6.4

My controller went off line, I restarted (it's using PoE), now it has a new IP address and can not adopter the devices.
I need to provide a username and password. I have tried many and none seem to work.

Russell Sutherland russ@quist.ca
  0      
 
  0      
 
#1
Options
3 Reply
Re:Hardware Controller updated, can not access devices
2023-03-13 22:43:25

  @Quist 

 

Can you give us some more detail to work with?   

 

What version are you on now and what the version before?  You mention the IP has changed, is this on a VLAN or different subnet?   Was your configuration wiped?    What hardware and versions of AP are you using?

 

Hopefully we can help you when we know more :)

 

Any screenshots you can provide also help!

  0  
  0  
#2
Options
Re:Hardware Controller updated, can not access devices
2023-03-14 06:20:51

Hi @Quist 

 

You can reset the devices then re-adopt. All settings are saved on your controller so no worry the configuration. 

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
  1  
  1  
#3
Options
Re:Hardware Controller updated, can not access devices
2023-03-14 11:26:41

  @Hank21 Yes... I think the easiest thing to do would be to reset the devices one by one. I assume the TP-Link switch as well.

Russell Sutherland russ@quist.ca
  1  
  1  
#4
Options

Information

Helpful: 0

Views: 600

Replies: 3

Tags

Adoption Firmware Update
Related Articles
Where are Router and Hardware Controller Updates?
1130 4
Omada Hardware Controller OC200 - Device does not exist
1208 0
SDN Hardware Controller upgrade (no Windows)
985 0
Moving from Software to Hardware Controller
2981 0
Hardware Controller version 5.7.6?
1661 3
Omada Software Controller vs Hardware Controller
11592 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.