Solution to EAP650/EAP655-Wall, EAP225/EAP235-Wall - ETH VLAN Related Issues [Apr 24, 2023 Updated]

Solution to EAP650/EAP655-Wall, EAP225/EAP235-Wall - ETH VLAN Related Issues [Apr 24, 2023 Updated]

Solution to EAP650/EAP655-Wall, EAP225/EAP235-Wall - ETH VLAN Related Issues [Apr 24, 2023 Updated]
Solution to EAP650/EAP655-Wall, EAP225/EAP235-Wall - ETH VLAN Related Issues [Apr 24, 2023 Updated]
2023-04-10 05:33:53 - last edited 2023-05-16 01:52:30

This Article Applies to: EAP650-Wall v1, EAP655-Wall v1, EAP225-Wall v2, EAP235-Wall v1

Update as of Apr 12th, 24th 2023:

 

Add the Beta firmware for EAP225-Wall v2 and EAP235-Wall, which has fixed the ETH VLAN issue described in this thread.

 

EAP225-Wall(EU&US)_v2_1.0.0_Build 20221229 (Beta)

EAP235-Wall(EU&US)_v1_3.1.99_Build 20221221 (Beta)

EAP235-Wall(CA)_v1_3.1.99_Build 20230424 (Beta)

Note: Please check the device label to verify the country code of your device first, then choose the correct file to download and install.

 

Beta Release Notes:

1. Fixed the ETH VLAN issue described in this thread based on the current official firmware EAP225-Wall_V2_5.0.3 Build 20210604EAP235-Wall_V1_3.1.0_Build 20210721.

2. The above firmware is applied to EAP225-Wall(EU&US) v2, EAP235-Wall(EU&US) v1, EAP235-Wall(CA) v1.

3. Please be sure you have read the Beta Test Agreement before proceeding!

 

 

Issue Description/Phenomenon:

 

Recently we received feedback that EAP655-Wall | EAP650-Wall connected in series via ETH3 port may cause tagged VLAN failed to be transparently transmitted. Here are the case details.

 

Topology & Setup:

Internet --- Router ---PoE Switch --- AP1, EAP655-Wall (ETH1-3, no VLAN) --->PoE output>--- AP2, EAP650-Wall

EAPs are configured with SSID1(no VLAN), SSID2(no VLAN), and SSID3(VLAN10)

 

Problem:

  • With the above setup, clients failed to receive an IP address in SSID3 on AP2, while clients connected to other SSIDs on AP2 works fine,  and all the three SSIDs on AP1 works fine.
  • If setting a VLAN on the ETH3 port, none of the SSIDs work any more, clients no longer receive an IP address.

 

Related Threads:

Clients on Second Access Point don't get an IP adress with tagged SSID

 

Available Solutions:

 

The issue will be fixed in the subsequent official firmware soon.

Before the new firmware is released to fix the issue, you may upgrade the following Beta firmware to fix the issue temporarily.

 

Beta Firmware Download:

 

EAP650-Wall(EU&US)_V1_1.0.3 Build 20230407 (Beta)

EAP655-Wall(EU&US)_V1_1.0.0 Build 20230330 (Beta)

 

Beta Release Notes:

1. Fixed the casting or streaming issue for EAP655-Wall mentioned in the solution post 604118.

2. Fixed the tagged ETH VLAN issue described in this thread based on firmware EAP650-Wall_V1_1.0.1 Build 20220627, EAP655-Wall_v1_1.0.0 Build 20220719.

3. The above firmware is applied to EAP650-Wall(EU&US) v1, EAP655-Wall(EU&US) v1/v1.60.

4. Please be sure you have read the Beta Test Agreement before proceeding!

 

IMPORTANT NOTICE

To fix the issue, please don't use VLAN 4094 with the Beta firmware above.

 

 

Update as of Apr 12th 2023:

 

Add the Beta firmware for EAP225-Wall v2 and EAP235-Wall, which has fixed the ETH VLAN issue described in this thread.

 

EAP225-Wall(EU&US)_v2_1.0.0_Build 20221229 (Beta)

EAP235-Wall(EU&US)_v1_3.1.99_Build 20221221 (Beta)

 

Beta Release Notes:

1. Fixed the ETH VLAN issue described in this thread based on the current official firmware EAP225-Wall_V2_5.0.3 Build 20210604EAP235-Wall_V1_3.1.0_Build 20210721.

2. The above firmware is applied to EAP225-Wall(EU&US) v2, EAP235-Wall(EU&US) v1.

3. Please be sure you have read the Beta Test Agreement before proceeding!

 

IMPORTANT NOTICE

To fix the issue, please don't use VLAN 4094 with the Beta firmware above.

 

Feedback:

 

If this was helpful, welcome to give us Kudos by clicking the upward triangle below.

If there is anything unclear in this solution post, please feel free to comment below.

 

To submit a new different issue, please Start a New Thread for better assistance.

Thank you for your support and contribution in TP-Link Community!

 

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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#1
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Re:Solution to EAP650/EAP655-Wall, EAP225/EAP235-Wall - ETH VLAN Related Issues [Apr 12, 2023 Updated]
2023-04-12 12:23:01 - last edited 2023-04-12 12:23:25

  @Fae Didn't work for me (region=CA):

 

<< Paying it forward, one juicy problem at a time... >>
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#2
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Re:Solution to EAP650/EAP655-Wall, EAP225/EAP235-Wall - ETH VLAN Related Issues [Apr 12, 2023 Updated]
2023-04-12 15:46:14

  @Fae this worked for me. I have two EAP-655-Wall cascading one of the other. Without this fix I wasn't able to setup the second one properly no matter what settings I tried. Probably because the port setting on the first EAP-655-Wall where overwriting all the VLAN settings.

 

With this fix applied to the first EAP-655-Wall the setup now works and I can set different VLAN for different SSID on the second EAP-655-Wall. 

 

Just as it's not clearly stated in the description the ETH3 port on AP1, which connects to AP2, needs to be set to VLAN "Disabled"

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#3
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Re:Solution to EAP650/EAP655-Wall, EAP225/EAP235-Wall - ETH VLAN Related Issues [Apr 12, 2023 Updated]
2023-04-18 03:55:15

Hello @d0ugmac1 

 

Please ensure that you have properly unzipped the Beta firmware file downloaded from this initial solution post, then upload the .bin file for upgrade. If you still get the upgrade failed error, please provide your current firmware version (Build number) of your EAP235-Wall for further checking.

 

Note: Just confirmed that the beta firmware is suitable for CA version as well.

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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#4
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Re:Solution to EAP650/EAP655-Wall, EAP225/EAP235-Wall - ETH VLAN Related Issues [Apr 12, 2023 Updated]
2023-04-18 13:17:12

  @Fae 

 Hi, I tried several times to download the file from the forum post, unpack on a Mac (native and KeKa) and a Win10 PC (7z).  Same failed result each time, "Invalid File"

 

 

 

<< Paying it forward, one juicy problem at a time... >>
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#5
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Re:Solution to EAP650/EAP655-Wall, EAP225/EAP235-Wall - ETH VLAN Related Issues [Apr 12, 2023 Updated]
2023-04-24 10:20:14

Hello @d0ugmac1 

 

Thank you for your feedback and patience.

The Beta firmware for EAP235-Wall(CA) has just been provided, please check the initial post for downloading. Cheers!

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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#6
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Re:Solution to EAP650/EAP655-Wall, EAP225/EAP235-Wall - ETH VLAN Related Issues [Apr 12, 2023 Updated]
2023-04-24 11:45:48 - last edited 2023-04-24 11:46:01

  @Fae Testing now!

 

 

 

<< Paying it forward, one juicy problem at a time... >>
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#7
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Re:Solution to EAP650/EAP655-Wall, EAP225/EAP235-Wall - ETH VLAN Related Issues [Apr 24, 2023 Updated]
2023-05-07 14:42:12

Hi @Fae, last week I upgraded my five EAP225-Wall access points from the official firmware 'EAP225-Wall(EU)_V2_5.0.3 Build 20210604' to the beta firmware 'EAP225-WALLv2_1.0.0_20221229 (beta)'.

 

Every week the Automatic Upgrade Schedule checks if upgrades are available and installs them. Last night the upgrade (or rather downgrade) to the official firmware 'EAP225-Wall(EU)_V2_5.0.3 Build 20210604' was performed, assuming that this was done because the version number of the beta firmware is v1.0.0 and the version number of the official firmware is v5.0.3, which is higher.

 

 

Why does the official version have version v5.0.3 and the beta version have version v1.0.0 and not v5.0.4, which would have avoided the downgrade?

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#8
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Re:Solution to EAP650/EAP655-Wall, EAP225/EAP235-Wall - ETH VLAN Related Issues [Apr 24, 2023 Updated]
2023-05-08 02:07:12

Hello @WM1,

 

WM1 wrote

Why does the official version have version v5.0.3 and the beta version have version v1.0.0 and not v5.0.4, which would have avoided the downgrade?

 

Thank you for your valuable feedback. I've reported the issue to the developer team for attention, will check the version next time before offering the Beta firmware. If possible, you may disable the Automatic Upgrade Schedule feature to use the Beta firmware. Or if you need a new Beta firmware with the proper firmware version to avoid the downgrade, please feel free to let me know. Sorry for any inconvenience caused!

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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#9
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Re:Solution to EAP650/EAP655-Wall, EAP225/EAP235-Wall - ETH VLAN Related Issues [Apr 24, 2023 Updated]
2023-05-08 18:18:04

Hi @Fae, thanks for your response. For now I'm OK to disable the Automatic Upgrade Schedule feature for the EAP225-Wall access points during beta testing.

 

Meanwhile for TP-Link to take this into account in future revision of version numbering, or by changing the mechanism of the Automatic Upgrade Schedule.

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Re:Solution to EAP650/EAP655-Wall, EAP225/EAP235-Wall - ETH VLAN Related Issues [Apr 24, 2023 Updated]
2023-05-17 05:53:03

Hello @TreeBug,

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230527735, please check your email box and ensure the support email is well received. Thanks!

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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