weird problem deleting users under VPN
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.weird problem deleting users under VPN
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hello
I noticed that when deleting VPN users , it is either coming up with an error saying FAILED or it deletes a different user from the one i chose to.
Is this a known issue?
I tried several different browsers, i reset the router but still the same issue.
Thanks
George
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Hello @Hank21
My problem is solved by the help of support engineers!
Thanks a lot for your assistance!
George
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HI @mdanieli
Download the latest firmware from the link below. It is beta version but it solve my issue.
https://community.tp-link.com/en/business/forum/topic/255644
Thanks
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Is anyone else having difficulties managing OPENVPN user accounts?
I create a new user and it deletes another user. I am trying to delete an existing user and it comes up with failed or it deletes a different user from the one i chose to.
I reset the router, installed older firmware, installed newer firmware, change computer, changed browser, all the same.
Any ideas please? I need to deliver this router the soonest
Thanks
George
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Hello @ITserve,
Thank you so much for taking the time to post the issue on TP-Link community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230539186, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
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Hello @Hank21
My problem is solved by the help of support engineers!
Thanks a lot for your assistance!
George
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Hi!, I have the same problem as @ITserve.
Tags: #VPN
Model: ER7206 (TL-ER7206)
Firmware Version: 1.3.0 Build 20230322 Rel.70951
Hardware Version: ER7206 v1.0
When deleting VPN users , we get an error saying FAILED and it deletes a different user from the one I chose to.
Can you help me?
Regards
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Hi ITserve , could you share the solution with me? Thanks a lot!!!! Regards
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HI @mdanieli
Download the latest firmware from the link below. It is beta version but it solve my issue.
https://community.tp-link.com/en/business/forum/topic/255644
Thanks
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Hello,
I have the same problem and in the Tp-link ER7206 router I can only add 3 users to OPENVPN. When I add another one, one of the previous users is deleted. I updated the firmware to version 1.3.0 Build 20230322 Rel.70951 but nothing changed. Was this problem solved? please help
Regards
Marcin Zukowski- Copy Link
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Thanks for posting in our business forum.
MarcinZukowski wrote
Hello, I have the same problem and in the Tp-link ER7206 router I can only add 3 users to OPENVPN. When I add another one, one of the previous users is deleted. I updated the firmware to version 1.3.0 Build 20230322 Rel.70951 but nothing changed. Was this problem solved? please help Regards Marcin Zukowski
You can try the beta here and let me know if it resolves your issue.
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Hi @MarcinZukowski，
Please refer to this Beta firmware link for upgrading. It contains the openvpn bug fixed.
ER7206 V1_1.4.0_Build 20230828 Beta Firmware for Omada Controller v5.12
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@ITserve @Hank21, Can you help? I updated my router to the firmware you recommended (ER7206 V1_1.4.0_Build 20230828 Beta Firmware for Omada Controller v5.12) but the problem persists. I recently updated to the latest firmware and nothing changed, the error is still there.
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