vigi securitymanager
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Hello,
After a successful installation the software is not starting i've tried many times and it is the same the manager is not starting i use win 10 64bit
Can you tell me how can i run this software?
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I have installed the vigi security manager with the latest version and working fine on my Win11 system. Did you see any errors when you try starting it? Have you tried uninstalling it and installing it again for testing?
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@midlelens I have problems with VIGINSecurity Manager stalling and crashing on W11. Requires task cancellation to allow restart. Any plans for revised versions?
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Hi @Ste6983
Thanks for posting in our business forum.
Any error message that you can provide for me to take a look? Windows system log?
I don't understand what's wrong with the software based on your description and OP.
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@Clive_A Hey Clive, I have pasted the debug file for your info.
************* Preparing the environment for Debugger Extensions Gallery repositories **************
ExtensionRepository : Implicit
UseExperimentalFeatureForNugetShare : false
AllowNugetExeUpdate : false
AllowNugetMSCredentialProviderInstall : false
AllowParallelInitializationOfLocalRepositories : true
-- Configuring repositories
----> Repository : LocalInstalled, Enabled: true
----> Repository : UserExtensions, Enabled: true
>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds
************* Waiting for Debugger Extensions Gallery to Initialize **************
>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.047 seconds
----> Repository : UserExtensions, Enabled: true, Packages count: 0
----> Repository : LocalInstalled, Enabled: true, Packages count: 36
Microsoft (R) Windows Debugger Version 10.0.25877.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\XXX\AppData\Roaming\TP-Link\VIGI Security Manager\log\crash_x64_1.5.16_2023-09-16 07-14-50.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available
Symbol search path is: srv*
Executable search path is:
Windows 10 Version 22621 MP (12 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 22621.1.amd64fre.ni_release.220506-1250
Debug session time: Sat Sep 16 07:14:50.000 2023 (UTC + 10:00)
System Uptime: 1 days 11:43:44.612
Process Uptime: 1 days 11:31:05.000
................................................................
................................................................
............
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(10a0.97c): Access violation - code c0000005 (first/second chance not available)
+------------------------------------------------------------------------+
| This target supports Hardware-enforced Stack Protection. A HW based |
| "Shadow Stack" may be available to assist in debugging and analysis. |
| See aka.ms/userhsp for more info. |
| |
| dps @ssp |
| |
+------------------------------------------------------------------------+
For analysis of this file, run !analyze -v
ntdll!NtGetContextThread+0x14:
00007ff8`556f0c64 c3 ret
0:019> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
KEY_VALUES_STRING: 1
Key : AV.Dereference
Value: NullPtr
Key : AV.Fault
Value: Read
Key : Analysis.CPU.mSec
Value: 484
Key : Analysis.Elapsed.mSec
Value: 65389
Key : Analysis.IO.Other.Mb
Value: 37
Key : Analysis.IO.Read.Mb
Value: 0
Key : Analysis.IO.Write.Mb
Value: 56
Key : Analysis.Init.CPU.mSec
Value: 343
Key : Analysis.Init.Elapsed.mSec
Value: 59345
Key : Analysis.Memory.CommitPeak.Mb
Value: 157
Key : Failure.Bucket
Value: NULL_POINTER_READ_c0000005_VIGI_Security_Manager.exe!Unknown
Key : Failure.Hash
Value: {beac7e78-290a-c844-44e1-79d704f922e9}
Key : Timeline.OS.Boot.DeltaSec
Value: 128624
Key : Timeline.Process.Start.DeltaSec
Value: 127865
Key : WER.OS.Branch
Value: ni_release
Key : WER.OS.Version
Value: 10.0.22621.1
Key : WER.Process.Version
Value: 1.5.16.0
FILE_IN_CAB: crash_x64_1.5.16_2023-09-16 07-14-50.dmp
CONTEXT: (.ecxr)
rax=0000000000000000 rbx=000001bb86640ca0 rcx=0000000000000000
rdx=0000000000000000 rsi=000001bb81313bf8 rdi=0000000000000000
rip=00007ff65d2c50be rsp=00000045fb3ffc30 rbp=0000000000000000
r8=0000000000000000 r9=0000000000000001 r10=baac1f10365eb170
r11=00000045fb3ff9c0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246
VIGI_Security_Manager!checkJsonValueIsNotNull+0x2339e:
00007ff6`5d2c50be 4c8b01 mov r8,qword ptr [rcx] ds:00000000`00000000=????????????????
Resetting default scope
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff65d2c50be (VIGI_Security_Manager!checkJsonValueIsNotNull+0x000000000002339e)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000
PROCESS_NAME: VIGI Security Manager.exe
READ_ADDRESS: 0000000000000000
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
EXCEPTION_CODE_STR: c0000005
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 0000000000000000
STACK_TEXT:
00000045`fb3ffc30 00007ff6`5d2c5e52 : 00000000`00000000 000001bb`86640ca0 00000000`00000000 00000000`00000000 : VIGI_Security_Manager!checkJsonValueIsNotNull+0x2339e
00000045`fb3ffcc0 00007ff6`5d2d9a07 : 000001bb`89057df0 00000000`00000000 00000000`00000000 000001bb`82ac8560 : VIGI_Security_Manager!checkJsonValueIsNotNull+0x24132
00000045`fb3ffcf0 00007ff6`5d2d1a8f : 000001bb`858c39e0 000001bb`00000000 ffffffff`ffffd8f0 000001bb`82ac8560 : VIGI_Security_Manager!checkJsonValueIsNotNull+0x37ce7
00000045`fb3ffd20 00007ff6`5d2b258d : 000001bb`82ac8560 00000000`00000000 000001bb`bf55d110 00000000`00000000 : VIGI_Security_Manager!checkJsonValueIsNotNull+0x2fd6f
00000045`fb3ffd50 00007ff6`5d2b23e0 : 00000000`00000000 000001bb`bf557140 00000000`00000000 00000000`00000000 : VIGI_Security_Manager!checkJsonValueIsNotNull+0x1086d
00000045`fb3ffd80 00007ff8`0f894f87 : 000001bb`bf557140 00000000`00000000 000001bb`bf557140 000001bb`bf557140 : VIGI_Security_Manager!checkJsonValueIsNotNull+0x106c0
00000045`fb3ffdb0 00007ff8`0f89512e : 00007ff8`0f94cb80 00000000`00000000 00000000`00000000 00000000`00000000 : msvcr120!_callthreadstartex+0x17
00000045`fb3ffde0 00007ff8`54c4257d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : msvcr120!_threadstartex+0x102
00000045`fb3ffe10 00007ff8`556aaa68 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x1d
00000045`fb3ffe40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x28
SYMBOL_NAME: VIGI_Security_Manager+2339e
MODULE_NAME: VIGI_Security_Manager
IMAGE_NAME: VIGI Security Manager.exe
STACK_COMMAND: ~19s; .ecxr ; kb
FAILURE_BUCKET_ID: NULL_POINTER_READ_c0000005_VIGI_Security_Manager.exe!Unknown
OS_VERSION: 10.0.22621.1
BUILDLAB_STR: ni_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
IMAGE_VERSION: 1.5.16.0
FAILURE_ID_HASH: {beac7e78-290a-c844-44e1-79d704f922e9}
Followup: MachineOwner
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Hi @Ste6983
I mistakenly sent the wrong email to your email address. You can ignore that.
For the issue, can you tell me what's the error on your screen? It crashes, and simply does not launch? I haven't figured out what's the error and symptoms of the VIGI issue.
I don't need a debug file so far. I am not on the dev team for VIGI. I need to know what the symptoms of the issue are.
Does this issue occur after your very first installation?
Have you tried a clean re-install?
There is no revision or a new version to fix this yet. There is one new release coming soon but your issue is not clear, I don't know if your described issue will be fixed in the next release.
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@Clive_A hi, any update? This software is basically unusable and not fit for purpose.
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Hi @Ste6983
Ste6983 wrote
@Clive_A hi, any update? This software is basically unusable and not fit for purpose.
No. Have you tried what is being said above? This program seems to be fine on Windows 11.
If you believe this is a compatibility issue, run it in Compatibility Mode then and check what happens. If it launches, I'll check it with the dev team. If you fail to launch it, then it's your computer issue. Try to reinstall it.
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