Hi @darthvader6968 

Thanks for posting in our business forum.

Did you literally check on the Indian official website for the firmware? I suspect that the Indian website team did not update the site in time. Because you were receiving the push notification of the firmware update.

You can run the firmware update check again. After you revert your firmware, check the firmware update on your VIGI app, if you sync with the VIGI app server and can still see there is a new update, then it is not removed.

If you refer to the global site, you can see the firmware is still there: https://www.tp-link.com/en/support/download/vigi-c340/v1/#Firmware

If you have reverted the firmware and the issue persists, then it does seem to be an issue with your Internet. If you revert multiple times and the issue persists, that rules out the firmware issue.

You should at least check your Internet, is it stable? Is it cellular or WIFI? Is it providing enough speed for the stream? Is the camera connected to a stable network? Is the local stream working fine?

Hi @darthvader6968 

Thanks for posting in our business forum.

darthvader6968 wrote

Hi  @Clive_A ,

 

Thanks for the reply ! Now that you mention it, I can see the firmware on the US website but not on the Indian website

 

1. I haven't setup a NVR so the firmware update came to my VIGI app on mobile. 
2. Reverting the firmware via the Desktop VIGI Manager or the web portal fails as well. 
3. I connected my computer and the camera directly to the TL-SG2428P switch.
4. The latency between them is <1 ms. 
5. I am unable to get the stream locally from the camera's portal as well.
6. The firmware update did not fails in the middle as well. It completed successfully and only after the next reboot, this issue started to occur. 

 

Is there anything else I can do here ? 

1. If the reverting firmware fails, then it could be it does not allow or you uploaded the wrong file.

2. How often do you encounter the issue said? Do you run the test during the issue happens?

3. No stream from local? Error or screenshot?

4. Last question, I don't understand.

Hi @darthvader6968 

Thanks for posting in our business forum.

Does this happen only after the firmware update?

Lower the stream resolution, any luck?

Hi @darthvader6968 

Thank you so much for taking the time to post the issue on TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230929244, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Hi @iTrim 

 

iTrim wrote

  @darthvader6968 

 

Hi, I am having same issue

Thanks for posting in our business forum.

1. Same hardware and firmware as the OP?

2. Same issue after upgrading the firmware?

3. Symptom?

Please make your situation clear so things can speed up. And @ correct person to get a faster reply.