Hi @CSKA 

Thanks for posting in our business forum.

CSKA wrote

Hello, Are these features released for rest of the VIGI cams - for example C430? I've noticed only C450 is mentioned from the family. Where I can get the full list of cameras, which supports e-mail notification, as the feature is not available in the emulators.

Please refer to the firmware update release note about this. Some models are not supported. Some hardware versions may not be updated with these features.

I am not able to list all the models but the most recent models(non-EOL) will continue to be updated. For the models you are looking for, please check out the release note.

If it does not contain the mentioned features, please kindly wait for future updates.

Disclaimer: We provide products with certain functionalities, however, we do not guarantee that all products will enjoy these functionalities. Some features are not advertised on the product page. We strive to ensure the functionality and performance of our products, but we cannot guarantee that all products will fully meet the needs of users. Please stay tuned for our future updates to get the latest features and performance improvements.

Hi @CSKA 

Thanks for posting in our business forum.

CSKA wrote

  @Clive_A 

Hi Clive,

These features are more than mandatory for business cams, they exist on hikvision and dahua, which are your main competitors. You implemented them in a beta version of firmware in March, and this beta is still not official, that's why these features are not mentioned in any release notes in the cams web pages. 

If you go, for example to C450 you will see that last FW is 2023.

In Europe web site, most of the cams are listed as new, for example C450 and C430 are both new, with only difference of sensor megapixels, but beta firmware is available only for C450. That's why I'm asking, what devices could support these features. 
Please be supportive and give us some more details on that matter, because I believe the topic is interested for a lot of customers. 

1. The firmware has been officially released on the mentioned models.

2. If the local site is not up-to-date, please email the local support team regarding this matter. The local site is maintained by the local company. I am from the HQ and we mainly refer to the firmware of the global site.

3. e.g. C340S, the global site: https://www.tp-link.com/en/support/download/vigi-c340s/#Firmware

Has updated this firmware.

4. First, I still cannot make any promises as development continues on non-EOL models, and I cannot provide a specific timeframe. Doing so could potentially be risky and lead to unrealistic expectations.

These features are supposed to be a major release. But it still depends on the device's hardware resources.

Due to previous unpleasant issues with requests from other forum members, I will refrain from further explanation on this matter.

Second, it is unnecessary/unrealistic for me to obtain every detail from the developer and share it with you, and this should be understood. I am not a dev and I am not obligated to do so, as it is not within my responsibilities.

If I am given a piece of information/reason, I can decide to share it with you or not. But to avoid any unrealistic expectations or violation of confidentiality, I prefer not to if it is uncertain/confidential.

I don't have to explain what's behind the scenes. But I have explained a lot on the forum, I only hope people can understand how things work.

Third, I am not directly involved with the developer or project manager, and the information I receive from them may be delayed. I am not notified of any changes, and I cannot continuously check the development status. And please note that we are not obligated to inform you of any changes to our roadmap. It is recommended to refer to the product page for updates on advertised and introduced features.

Also a template for the request:

However, it's essential to acknowledge that hardware limitations may exist, which might prevent us from adding the feature to certain models. In such cases, we cannot provide individual notifications explaining the reason. Please note that we cannot guarantee the fulfillment of all requests, and we must set clear expectations upfront.

Hi @CSKA 

Thanks for posting in our business forum.

CSKA wrote

  @Clive_A 

Hi Clive,

I was not aware that local sites, especially for EU are managed by other companies, will try to find their contacts.

Thank  you for pointing me the the global site, where I found that this update is officially released also for C430 which is my preferred cam. I was in mistake, because each time, when I go to download any firmware there is a message, that this must be done by your regional site, but seems like that global site is most up-to-date.

 

Best Regards,

That's correct. The global site is the most up-to-date as soon as a firmware goes out, the HQ will maintain and update that.

The local company weekly updates their site which is what I know about the US site. For the Euro countries, I am not aware of their update interval.

As long as your device is not wireless involved, the country code should be (UN) which you should be fine updating from the global site.

For any firmware update, please make sure the wireless country code is matching.

Hi @CSKA 

Thanks for posting in our business forum.

CSKA wrote

  @Clive_A 

A month ago, I can give you feedback on e-mail notification feature, which we discussed previously.

The service is working, but needs some improvements, which I don't know how to advice/request.

The image attached to the mail is coming from second stream, which is low resolution/quality. As migrating from hikvision to vigi, I'm able to compare both solutions. On their, the images which are attached are from main stream, where resolution and quality are fine. You can also configure how many attached shots you want to receive. 
Could you point me to the right direction, where to address that feature request.

 

BR,

 

We have two teams in the process of different support requests. As the forum is another team and I am not aware of what you have been discussing with the support rep, please kindly reply to the email and re-initiate the conversation.

If you intend to make a request on the forum, please go to the request page. Please note that the request you have posted does not mean it will be evaluated now and get resolved instantly. It may enter the vote and feedback collection phase.