This Article Applies to:

VIGI NVR.

Issue Description/Phenomenon:

To use NVR remotely, you can port forward it web interface on the Internet. After your port forwarding of 443, you can access the NVR web GUI and watch the live view. However, the live view shows the error "load failed" and a grey screen.

Available Workarounds/Solutions:

You need to port forward 8443 as well because this port is used for web streaming.

Thank you for your attention!

Update Log:

Mar 15th, 2024:

Release of this article.

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TP-Link Support Team