Client disconnections - valid password no longer works after client wakes from sleep

Client disconnections - valid password no longer works after client wakes from sleep

Client disconnections - valid password no longer works after client wakes from sleep
Client disconnections - valid password no longer works after client wakes from sleep
2024-07-28 22:38:49 - last edited 2024-07-28 22:40:06
Model: EAP670  
Hardware Version: V2
Firmware Version: 1.0.4

I've already decided to return my EAP670 and buy another brand, but am posting this in case it helps anyone.

 

One of the issue I've been having is clients disconnecting "permanently".  I thought this wasn't an issue with the AP in standalone mode (not adopted to an SDN controller), but today it happened even though I am running standalone (limping along until the replacement arrives).  Prior times it has happed with IoT-type devices with no UI (smart thermostat, sprinkler controller, etc), but to day it happed with an iPad. 

 

It appears to happen after a client has been in "sleep" mode. When the client wakes up and tries to reconnect, the AP is rejecting the valid stored password and preventing the client from reconnecting.  On the iPad I get the "incorrect password" popup. 

 

iOS devices have a feature where one device can share the WiFi password over bluetooth.  Say client A is already connected, when client B attempts to connect to the network, if A is within range and already connected to the same SSID, a prompt appears on A to share the password.  Since A is connected, the password "should" be accepted when B tries to connect, but it is rejected.

 

To pinpoint the source of the issue I tried:

  • Very carefully re-entering the known valid password (the one shown in the AP's configuration web page)
  • Sharing the password from a different iOS client that is already connected to the WiFi network
  • Switching off WiFi on the failing client and switching it back on
  • Forgetting the WiFi network on the failing client and then attempting to connect from scratch
  • Rebooting the failing client

 

None of these worked.  As soon as I rebooted the AP however, everything started working correctly.

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#1
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2 Reply
Re:Client disconnections - valid password no longer works after client wakes from sleep
2024-07-29 09:10:46 - last edited 2024-07-29 09:15:57

  @jhg6308 

What security version have you set for the SSID? Could you please try to create an SSID with WPA2-PSK-AES for testing?Does this issue affect all SSIDs?Are you using both 2.4G and 5G? Our associated department is currently reviewing your case and studying the prior issue you faced, so if you still want to keep the unit, they will try to assist you in finding a solution, and for the issue you described, I will forward it to them for analysis.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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Re:Client disconnections - valid password no longer works after client wakes from sleep
2024-08-01 20:01:30

  @Hank21 Sorry, I've returned the EAP670 to Amazon and replaced it with a UniFi U7-Pro, which seems to be working flawlessly.

 

The most troubling aspect of all of this is the lack of diagnostic capabilities in the EAP670.  I was trying to use ssh to the device to troubleshoot but everything (even ping!) requires root access, which isn't available, even to your own technicians.  I've spent way too much time on this.

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