I cannot get this device to install a Firmware update 

It is registered on the OMADA Cloud controller at oc006.thesdn.cloud

I have this device on my home LAN and two APs at my Business network and none of them can install the Firmware update that is available.

It I activate the update there is a long period when the device indicates it is updating in the dashboard and then the update fails.  See following and the log error below.

How do I fix this ?  

[Failed]Failed to upgrade TP-Link POE Hub 1 to firmware version 3.20.0 Build 20230818 Rel.72032 online. Please check your network configuration and make sure the device can access the Controller's HTTPS management port.