Missing VPN configuration
Hey all. I have a problem since yesterday and it is the same as decribed here: https://community.tp-link.com/en/business/forum/topic/660550. I have a working VPN server on my router. I can connect with my PC and phone to home network, however, there is no VPN configuration displayed in Omada controller.
Any ideas? Is this going to be resolved in official release of the new firmware? Thanks!
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Hi @Zazi
What kind of VPN are you using?
If you go to Insight page, can you see the VPN tunnels?
If not, please reboot the controller and try with different web browsers.
We look forward for your reply.
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@Vincent-TP I use OpenVPN with LDAP authentication. Under insights I can see my connection... I rebooted the controller several times, I also rebooted the router.
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Hi @Zazi
Thanks for the screenshot.
We have a pre-release version for hardware controller, would you mind updating it and see if the issue persists?
https://community.tp-link.com/en/home/forum/topic/706294
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@Vincent-TP I succesfully upgraded my controller to 2.17.6 Build 20241101 Rel.44787 but the problem remains. I can still se active OpenVPN connections under insights (and VPN still works), but there is no VPN configuration under settings.. :(
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Hi @Zazi
What's the firmware version of the ER707-M2?
Would you please create another test VPN server, such as an L2TP server, and see if it will display on this page?
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@Vincent-TP Firmware Version on my ER707-M2 is 1.2.3 Build 20240822 Rel.52946.
Also - I can create new VPN (tried L2TP) and this ''new'' configuration is shown under VPN..
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Thank you so much for the information.
To better assist you, I've created a support ticket via your registered email address and escalated it to our support engineer to look into the issue. The ticket ID is TKID241124475, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
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@Vincent-TP Thanks!
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