@_username 

Hi,

Are you changing the Connection type from Dynamic IP to Static IP?

  @RaRu 

We cant do that because its a SOGEA connection that requires PPPoE.

On a Draytek for example I can use PPPoE and still specify the IP address.

As I mentioned, the Omada Controller user guide suggests this is possible by unticking the obtain IP automatically box which should then present a new box to type an IP however it doesnt.

I have tried a few different browsers too.

I am missing something obvious or there is a bug in the firmware. 

  @_username 

Hmmm, I've checked that and this option desn't show anything for me as well:

Do you need that option tho? Doesn't the ISP provide an IP to your router automatically after providing Username and Password?

Cheers

  @RaRu 

At least its not just me then! 

Technically no however the ISP is being particualr and wants me to ensure I have manually set the IP in the router.

How do we raise a bug with support? 

  @_username 

I haven't raised any ticket myself yet but I guess I would go with:

https://www.tp-link.com/en/support/contact-technical-support/#E-mail-Support

Usually, when there's a problem which can be reproduced by Clive_A, he's registering the tickets himself.

But he'll be back online in like 12h probably so... You can try to register that yourself. ;)

Cheers

  @RaRu 

I will raise it with support now.

Thanks for your help!