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Network Settings button disappeared after Deco app loaded

Decokid

2025-05-27 02:27:45 - last edited 2025-06-03 10:06:41

Posts: 1

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Registered: 2025-05-27

Network Settings button disappeared after Deco app loaded

2025-05-27 02:27:45 - last edited 2025-06-03 10:06:41

Model: Deco M5

Hardware Version: V1

Firmware Version:

Hi,

I found something unusual with my Deco app.
When I opened the Deco app and head to Internet Settings in Internet Connection tab. It disappeared and says that I am not in my Deco WiFI network.

I am 100% in my Deco WiFi network and I am able to browse the Net.

An observation:

The Internet Settings in Internet Connection tab appears when the app is loading the current status of my Deco.

Soon after it loaded(the green dot in app beside the "Everything looks good"), the Internet Settings disappeared and the text "couldn't edit IPV4 settings because you are not in the Deco WiFi network"

May I know if anyone has this problem?

1 Accepted Solution

David-TP

2025-05-28 08:02:00 - last edited 2025-06-03 10:06:41

Posts: 16037

Helpful: 2306

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Stories: 9

Registered: 2020-04-14

Re:Network Settings button disappeared after Deco app loaded-Solution

2025-05-28 08:02:00 - last edited 2025-06-03 10:06:41

@Decokid

Hi, can I have the firmware version of your Deco M5?

Can you recover a video clip of the following observation:

"The Internet Settings in Internet Connection tab appears when the app is loading the current status of my Deco.

Soon after it loaded(the green dot in app beside the "Everything looks good"), the Internet Settings disappeared and the text "couldn't edit IPV4 settings because you are not in the Deco WiFi network"

Please also help me submit the Deco APP log here:

How to submit Deco APP log

Wait for your reply.

Best regards.

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