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Vigi C300HP not streaming from Android app on 4G/5G

Vigi C300HP not streaming from Android app on 4G/5G

Vigi C300HP not streaming from Android app on 4G/5G
Vigi C300HP not streaming from Android app on 4G/5G
2025-06-01 13:23:53
Tags: #VIGI Camera #Network Connectivity
Model: VIGI C300HP  
Hardware Version: V2
Firmware Version:

Hi,

 

I have 2 cameras, C300HP & C440, added on my VIGI Android app

When I'm not connected to the Wifi (local or remote Wifi), and using mobile data, I can't access the C300HP stream anymore.. It used to work before. Then it stopped working, I reinstalled the app and it worked again. But now it seems impossible to make it work on 4G/5G only.

It works from my local Wifi (same network), but also when I use the Wifi at my friend's house. I don't understand how to bybass this mobile data issue .. The other camera is streaming fine...

 

Regards

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#1
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10 Reply
Re:Vigi C300HP not streaming from Android app on 4G/5G
2025-06-03 02:10:37

  @RemiFr 

Should not be the problem. At least not from my side. Do you have a problem while watching from the landline WIFI?

Is it possible the server is blocked by your ISP?

Or misconfigured your DNS so that the access to our cloud server is blocked?

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced. ● I don't provide ETA for any products/features. No comment.
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#2
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Re:Vigi C300HP not streaming from Android app on 4G/5G
2025-06-03 05:20:32

  @Clive_A It works only on Wifi. Wifi or ISP isn't the problem.

It doesn't work on mobile data. For only one of the 2 cameras.

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#3
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Re:Vigi C300HP not streaming from Android app on 4G/5G
2025-06-03 05:42:59

  @RemiFr 

RemiFr wrote

  @Clive_A It works only on Wifi. Wifi or ISP isn't the problem.

It doesn't work on mobile data. For only one of the 2 cameras.

Only the C300HP does not work? What's the firmware?

Does it work for iOS?

What Android version do you have?

App version?

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced. ● I don't provide ETA for any products/features. No comment.
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#4
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Re:Vigi C300HP not streaming from Android app on 4G/5G
2025-06-03 06:58:50

  @Clive_A 

Only the C300HP does not work?

YES, but it used to work normally a while ago

What's the firmware? 
1.0.5 Build 210209 (last one available)


Does it work for iOS?
No idea
 

What Android version do you have?

Android 15 (last)

App version?
v2.6.44 (last available)
 

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#5
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Re:Vigi C300HP not streaming from Android app on 4G/5G
2025-06-03 07:03:52

  @RemiFr 

RemiFr wrote

  @Clive_A 

Only the C300HP does not work?

YES, but it used to work normally a while ago

What's the firmware? 
1.0.5 Build 210209 (last one available)


Does it work for iOS?
No idea
 

What Android version do you have?

Android 15 (last)

App version?
v2.6.44 (last available)
 

C300HP?

Are you sure this is the correct model?

I thought you meant C330 or other C300 series. But C300 is not a model we have.

And the firmware should not be 2021 where the VIGI was not even available at that time.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced. ● I don't provide ETA for any products/features. No comment.
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#6
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Re:Vigi C300HP not streaming from Android app on 4G/5G
2025-06-03 07:16:25

 

@Clive_A 
VIGI C300HP-6

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#7
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Re:Vigi C300HP not streaming from Android app on 4G/5G
2025-06-03 08:18:29

  @RemiFr 

RemiFr wrote

 

 @Clive_A 
VIGI C300HP-6

Will ask the test team and see if there is a reason why this model is no longer listed on the official website and why it is not available for cloud stream.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced. ● I don't provide ETA for any products/features. No comment.
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#8
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Re:Vigi C300HP not streaming from Android app on 4G/5G
2025-06-03 08:44:33
I think this model can only be found in Thailand.
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#9
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Re:Vigi C300HP not streaming from Android app on 4G/5G
2025-06-04 01:44:48

  @RemiFr

RemiFr wrote

I think this model can only be found in Thailand.

We have no longer created the email ticket for the user. To assist and figure it out efficiently, we recommend submitting a support ticket via email.

Please include:

1. Your Forum ID;

2. Your community nickname;

3. Please include your MAC address of this troubled device, which we need to diagnose. If you can add our account to manage this camera to debug, that would be great.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced. ● I don't provide ETA for any products/features. No comment.
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#10
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Re:Vigi C300HP not streaming from Android app on 4G/5G
2025-06-10 01:54:36

  @RemiFr 

The case is closed due to no reply from the ticket system. Or reply on the forum. 

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced. ● I don't provide ETA for any products/features. No comment.
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#11
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