Vigi C300HP not streaming from Android app on 4G/5G
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This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi,
I have 2 cameras, C300HP & C440, added on my VIGI Android app
When I'm not connected to the Wifi (local or remote Wifi), and using mobile data, I can't access the C300HP stream anymore.. It used to work before. Then it stopped working, I reinstalled the app and it worked again. But now it seems impossible to make it work on 4G/5G only.
It works from my local Wifi (same network), but also when I use the Wifi at my friend's house. I don't understand how to bybass this mobile data issue .. The other camera is streaming fine...
Regards
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For online streaming issues under cellular data, this issue has been resolved with a hotfix.
As for the OP, his question deviates from the original topic and we are discussing this privately.
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Should not be the problem. At least not from my side. Do you have a problem while watching from the landline WIFI?
Is it possible the server is blocked by your ISP?
Or misconfigured your DNS so that the access to our cloud server is blocked?
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@Clive_A It works only on Wifi. Wifi or ISP isn't the problem.
It doesn't work on mobile data. For only one of the 2 cameras.
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Only the C300HP does not work?
YES, but it used to work normally a while ago
What's the firmware?
1.0.5 Build 210209 (last one available)
Does it work for iOS?
No idea
What Android version do you have?
Android 15 (last)
App version?
v2.6.44 (last available)
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RemiFr wrote
Only the C300HP does not work?
YES, but it used to work normally a while ago
What's the firmware?
1.0.5 Build 210209 (last one available)
Does it work for iOS?
No idea
What Android version do you have?
Android 15 (last)
App version?
v2.6.44 (last available)
C300HP?
Are you sure this is the correct model?
I thought you meant C330 or other C300 series. But C300 is not a model we have.
And the firmware should not be 2021 where the VIGI was not even available at that time.
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@Clive_A
VIGI C300HP-6
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RemiFr wrote
I think this model can only be found in Thailand.
We have no longer created the email ticket for the user. To assist and figure it out efficiently, we recommend submitting a support ticket via email.
Please include:
1. Your Forum ID;
2. Your community nickname;
3. Please include your MAC address of this troubled device, which we need to diagnose. If you can add our account to manage this camera to debug, that would be great.
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The case is closed due to no reply from the ticket system. Or reply on the forum.
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