Router Archer AX18 v1.0 se desconecta constantemente – Sin respuesta del soporte técnico

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Router Archer AX18 v1.0 se desconecta constantemente – Sin respuesta del soporte técnico

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Router Archer AX18 v1.0 se desconecta constantemente – Sin respuesta del soporte técnico
Router Archer AX18 v1.0 se desconecta constantemente – Sin respuesta del soporte técnico
2025-06-04 08:53:01 - last edited 2025-07-08 09:16:52
Model: Archer AX18  
Hardware Version: V1
Firmware Version: 1.1.22 Build 20240311 Rel. 73956(4555).

Hace más de seis meses compré el router TP-Link Archer AX18 v1.0 y aún no he podido utilizarlo correctamente debido a desconexiones constantes. Actualmente tengo instalada la versión de firmware:
1.1.22 Build 20240311 Rel. 73956(4555).

Probé todos los pasos sugeridos: reinicio, reset de fábrica, cambios en la configuración, actualización de firmware, y el problema persiste sin solución.

Además, envié un correo al soporte técnico hace varios días y no recibí respuesta alguna, lo que demuestra una atención al cliente deficiente.

 

Led Controller ERROR [1743] Config importing failed  
Led Controller DEBUG [1743] Failed to read LAN_OFF  
UPnP INFO [9425] Service stop  
Remote Management INFO [8734] Service stop  
QoS INFO [8374] Function disabled  
Factory Reset INFO [6484] Service start  

 

Estos mensajes sugieren que el router se reinicia con frecuencia y no logra mantener una configuración estable

 

Alguien a tenido este mismo problema? ya estoy pensando que es problema del router y debo de cambiarlo.

Muchas gracias 

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Re:Router Archer AX18 v1.0 se desconecta constantemente – Sin respuesta del soporte técnico-Solution
2025-06-05 11:32:34 - last edited 2025-07-08 09:16:52

Hi@MaxUY,

Thank you for contacting our community.

According to the translation of Google Translate, I think that your question is the router's network is unstable. If there is any discrepancy, please describe it in English.

 

There are a few different cases related with unstable connection, including WAN connection unstable and wireless client devices unstable.
For WAN connection unstable (Router Internet LED turns red/orange occasionally): 
    1) Connect a PC directly into your modem to verify if your ISP Internet is stable.
    2) Make sure the Ethernet cable between your modem and the Router is connected properly, replaced old cables with new ones.
    3) Change the DNS Server of the Router, login the web management interface of the Router, go to Advanced > Network > Internet > Advanced Settings, change the two DNS Servers into 1.1.1.1 and 8.8.8.8
How to Change the DNS servers on the wireless router and DSL modem router (New UI)?
    4) Go to Advanced > System > Firmware Update to upgrade the firmware of the Router. How to Upgrade the Firmware on the TP-Link Wi-Fi Routers?
For wireless client devices unstable: 
    1) Make sure the Router is properly placed, it should be put in open area instead of inside a cabinet or shelf.
    2) Change the wireless channel into another one. You may refer to 
Changing Channel and Channel Width on a TP-Link Router (new logo).
    3) For 2.4GHz wireless client devices, adjust 2.4GHz channel width into 20MHz, for 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference.

 

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Re:Router Archer AX18 v1.0 se desconecta constantemente – Sin respuesta del soporte técnico-Solution
2025-06-05 11:32:34 - last edited 2025-07-08 09:16:52

Hi@MaxUY,

Thank you for contacting our community.

According to the translation of Google Translate, I think that your question is the router's network is unstable. If there is any discrepancy, please describe it in English.

 

There are a few different cases related with unstable connection, including WAN connection unstable and wireless client devices unstable.
For WAN connection unstable (Router Internet LED turns red/orange occasionally): 
    1) Connect a PC directly into your modem to verify if your ISP Internet is stable.
    2) Make sure the Ethernet cable between your modem and the Router is connected properly, replaced old cables with new ones.
    3) Change the DNS Server of the Router, login the web management interface of the Router, go to Advanced > Network > Internet > Advanced Settings, change the two DNS Servers into 1.1.1.1 and 8.8.8.8
How to Change the DNS servers on the wireless router and DSL modem router (New UI)?
    4) Go to Advanced > System > Firmware Update to upgrade the firmware of the Router. How to Upgrade the Firmware on the TP-Link Wi-Fi Routers?
For wireless client devices unstable: 
    1) Make sure the Router is properly placed, it should be put in open area instead of inside a cabinet or shelf.
    2) Change the wireless channel into another one. You may refer to 
Changing Channel and Channel Width on a TP-Link Router (new logo).
    3) For 2.4GHz wireless client devices, adjust 2.4GHz channel width into 20MHz, for 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference.

 

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