Main Deco M4 restarts every time I do a speed check from phone app

Main Deco M4 restarts every time I do a speed check from phone app

Main Deco M4 restarts every time I do a speed check from phone app
Main Deco M4 restarts every time I do a speed check from phone app
2025-06-19 07:49:15 - last edited 2025-06-23 09:33:36
Model: Deco M4  
Hardware Version:
Firmware Version: 1.6.5 Build 20241231 Rel.41802

HI all.

I had mesh system with 3 units E4 working perfectly fine but only getting 100mbps on Ethernet cable connected to one of them as main.

Since i have 500mbps broadband I have added new Deco M4 and even set up all network from scratch with M4 as main unit and other 3 E4 as satellites.

All seems to be working perfectly fine until I run broadband speed test app on my phone as soon as I do that main unit restart straight away switching off all network.

It comes back after few minutes but if I run speed test again it happening again.

I never had this issue with same speed test app when I had mesh with 3 E4 units - never triggered restart on those.

I have latest firmware installed but didn't change anything. 

Does anyone having similar issues?

I tried M5 unit as main but this one was restarting itself every 10min so changed it to M4 which restarts after speed test.

Would S7 works better or do i have to change all unites to be the same model, which won't be ideal as spend quite a lot of money already and cannot return any of E4 units.

Appreciate any help 

 

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#1
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1 Accepted Solution
Re:Main Deco M4 restarts every time I do a speed check from phone app -Solution
2025-06-20 03:16:52 - last edited 2025-06-23 09:33:36

  @Fuji1981 

Hi, thank you very much for the feedback.

It is suggested to install the 1.7.0 firmware here to see whether it helped:

Deco M4_V1/V2_1.7.0 Official Ready for Test!

 

Can I also have the model number of your smartphone, as well as the broadband speed test App?

Wait for your reply.

Best regards.

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#2
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Re:Main Deco M4 restarts every time I do a speed check from phone app -Solution
2025-06-20 03:16:52 - last edited 2025-06-23 09:33:36

  @Fuji1981 

Hi, thank you very much for the feedback.

It is suggested to install the 1.7.0 firmware here to see whether it helped:

Deco M4_V1/V2_1.7.0 Official Ready for Test!

 

Can I also have the model number of your smartphone, as well as the broadband speed test App?

Wait for your reply.

Best regards.

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#2
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Re:Main Deco M4 restarts every time I do a speed check from phone app
2025-06-20 07:17:05

  @David-TP - thank you for reply

How do i install 1.7.0 firmware through the app? it tells me that firmware is up to date - deco M4 is connected directly to the broadband router through Ethernet cable - all satellite deco's and all devices are connected wireless.

 

I am using Iphone 13 and app causing restart is speed test internet and WiFi test by Ookla - i have tried running same speed test from PC and result was the same - in the middle of check M4 restarted and all network was disconnected

 

  

 

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#3
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Re:Main Deco M4 restarts every time I do a speed check from phone app
2025-06-20 09:27:55

  @Fuji1981 

As the 1.7.0 was just released, some users might be unable to detect it through the Deco App.

You can refer to this link to manually install this version via the web UI:

https://www.tp-link.com/en/support/faq/1599/ (method 2)

Best regards.

 

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