One Node suddenly Dead

One Node suddenly Dead

One Node suddenly Dead
One Node suddenly Dead
2025-06-23 10:10:01 - last edited 2025-07-04 10:22:46
Model: Deco S7  
Hardware Version: V1
Firmware Version: 1.4.1

Recently brought the Deco S7 Dual pack  (to note this was also brand new) 

I have only used the devices for 2 months and one of the nodes suddenly no longer powers on 
I have not moved the device, it has been seated on the floor.

I have tested the following:

- Different Power Outlet

- Used the other charger that is powering the other Deco Unit 

- Tried pressing the Reset Button

 

There is no LED light on and no signs of the app recognizing the device.  

Is the device completely dead? 

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1 Accepted Solution
Re:One Node suddenly Dead-Solution
2025-06-24 03:51:02 - last edited 2025-07-04 10:22:46

  @Ereos 

Hi, welcome to the community.

I'm afraid it is very likely that this unit is defective. You can contact the local technical support for warranty service:

https://www.tp-link.com/uk/support/replacement-warranty/

 

Thank you very much.

Best regards.

 

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Re:One Node suddenly Dead-Solution
2025-06-24 03:51:02 - last edited 2025-07-04 10:22:46

  @Ereos 

Hi, welcome to the community.

I'm afraid it is very likely that this unit is defective. You can contact the local technical support for warranty service:

https://www.tp-link.com/uk/support/replacement-warranty/

 

Thank you very much.

Best regards.

 

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