No Internet light

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No Internet light

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No Internet light
No Internet light
2025-06-25 08:01:28 - last edited 2025-07-08 11:07:36
Model: Archer AX3000  
Hardware Version:
Firmware Version:

Hi I have unboxed this unit and there is a Red light saying no Internet ? I have called the internet providor and they have confirmed the internet connection is live ? And Ideas? 

 

The Providor has sent me an email address to log in with but I have no idea where to put it. 

I have downloaded the Tether app and it asks are the lights on solid? yes they are but an orange light is on for the internet which I think means no internet ? 

 

I looked on you tube and there was a link saying put 192.168.0.123 or go too http://tplinkwifi.net, to log in ??

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1 Accepted Solution
Re:No Internet light -Solution
2025-06-26 09:18:14 - last edited 2025-07-08 11:07:36

Hi @ClaireBear22,

 

Welcome to our community.

 

Please let me know who your Internet Service Provider(ISP) is. Please confirm whether your configuration uses PPPoE or a dynamic IP. Do you need to verify whether you should enter the VLAN ID? This information is critical and is provided by your ISP.

 

If you have the Tether App, you can refer to FAQ for configuration guide:How to setup TP-Link Wi-Fi Router on Tether APP

 

 

Best Regards.

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Re:No Internet light -Solution
2025-06-26 09:18:14 - last edited 2025-07-08 11:07:36

Hi @ClaireBear22,

 

Welcome to our community.

 

Please let me know who your Internet Service Provider(ISP) is. Please confirm whether your configuration uses PPPoE or a dynamic IP. Do you need to verify whether you should enter the VLAN ID? This information is critical and is provided by your ISP.

 

If you have the Tether App, you can refer to FAQ for configuration guide:How to setup TP-Link Wi-Fi Router on Tether APP

 

 

Best Regards.

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#2
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