@Clive_A 

I made a quick drawing to help understand the network diagram. If you need anything else, feel free to ask.
If you need information about the settings of the Omada ER605, I can send that too.

  @MurphyGE 

MurphyGE wrote

  @Clive_A 

 

I made a quick drawing to help understand the network diagram. If you need anything else, feel free to ask.
If you need information about the settings of the Omada ER605, I can send that too.

 

 

Please prepare your backup and send it to our email. 

Include this diagram above and answers:

If you disable this ACL, will this behavior relapse?

Please specify the IPsec mode, initiator, and responder mode in the diagram. 

Since the beginning of 2025, we no longer create the email tickets for the user. To assist and figure it out efficiently, we recommend submitting a support ticket via email.

Please include:

1. Your Forum ID;

2. Your community nickname;

3. A detailed description of the issue and result if I have suggested anything on the thread, and the troubleshooting steps you've taken in the subject line or body of your email.

  @Clive_A 

I will send the email with the backup and the diagram as well.

I disabled the ACL for everyone for a short period of time, and only one location reported the problem immediately. As soon as I reactivated the ACL, communication was restored.