Box & Unit Hardware Version doesn't match Firmware !!

Box & Unit Hardware Version doesn't match Firmware !!

Box & Unit Hardware Version doesn't match Firmware !!
Box & Unit Hardware Version doesn't match Firmware !!
2025-07-20 12:38:43 - last edited 2025-07-21 03:20:16
Model: TL-SG1428PE  
Hardware Version: V3
Firmware Version: v3.0

  I just sent back a new TL-SG1428PE managed switch.... 30 min or so after opening the box!

 

The BOX says the Hardware configuration is V3.6

The UNIT Says the Hardware configuration is V3.6


BUT THE FIRMWARE says the Hardware configuration is V3.0!


So being Brand New Purchase, Just right out of the box!!!    I called the support Line....

TP-Link said that serial number was V3.0 Not V3.6 and unit was made in early 2022!

 

He suggested I send it back! So I did!  But I still need a Managed Switch!   Then I called B&H Photo... and asked if their

TL-SG1428PE units a V3.6 in both lables, and Firmware..... They say it SHOULD BE....  But they couldn't say for sure!!


WHAT???


So I ask here.... Is Label on box, Unit, and FIRMWARE   ALL SUPPOSED TO BE V3.6 or NOT?

PLEASE EDUCATE ME -- I NEED TO ORDER A MANAGED POE SWITCH!!!!   

 

I have screen shots proving what I posted, if you need to see them!

PS: WHERE CAN I BUY A V3.6 TL-SG1428PE Managed switch and be assured it's a V3.6?

Thank You for your assistance

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Re:Box & Unit Hardware Version doesn't match Firmware !!-Solution
2025-07-21 03:20:12 - last edited 2025-07-21 03:20:16

  @Jan-J 

As I replied to you in the other post:

Common Questions About the Hardware Version and Firmware Update.

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Re:Box & Unit Hardware Version doesn't match Firmware !!
2025-07-20 12:58:14

  @Jan-J 

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Re:Box & Unit Hardware Version doesn't match Firmware !!
2025-07-20 12:58:42

  @Jan-J 

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Re:Box & Unit Hardware Version doesn't match Firmware !!-Solution
2025-07-21 03:20:12 - last edited 2025-07-21 03:20:16

  @Jan-J 

As I replied to you in the other post:

Common Questions About the Hardware Version and Firmware Update.

Recommended Solution
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#4
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