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Disappearing VPN Policies and Users

Disappearing VPN Policies and Users

Disappearing VPN Policies and Users
Disappearing VPN Policies and Users
2025-07-24 20:15:32 - last edited 2025-07-27 23:35:21
Tags: #VPN #OpenVPN
Model: ER8411  
Hardware Version: V1
Firmware Version: 1.2.1

Our OpenVPN policies have disappeared from the Omada Controller, as well as the users based on those policies.

The VPN is still functioning, and users can connect. However, I cannot see any of the policies to administer or add/edit users.
 

Currently, I am unsure whether the issue lies with the gateway or the controller; however, it is mission-critical for us.

Please provide a solution or generate a ticket.


Omada Cloud Controller

5.15.24.100

 

VPN Router ER8411 v1.0

1.2.1 Build 20240308 Rel.75819

 

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#1
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1 Accepted Solution
Re: Disappearing VPN Policies and Users-Solution
2025-07-27 23:36:39 - last edited 2025-07-27 23:36:43

  @Clive_A thank you for your suggestion.

 

I was able to restore the VPN policies by restoring the controller from a backup file.

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#5
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4 Reply
Re: Disappearing VPN Policies and Users
2025-07-25 00:30:18 - last edited 2025-07-25 00:31:17

  @mmansion 

Please upgrade your firmware from the controller, which can check your firmware online.

 

If you want to generate a ticket, you can go to the official website and click support to create an email ticket. Or call the support number.

The forum team doesn't help generate a ticket. 

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#2
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Re: Disappearing VPN Policies and Users
2025-07-26 11:28:41

Hi @mmansion,

 

almost the same happened to me on ER605 V2 with firmware 2.2.6 and controller version 5.15.8.2 - OpenVPN config had disappeared from controller and users were there but unassigned.

The config on router was fully functional.

 

There is no possibility to get the config back from router as the controller is the single point of truth (provisioning goes always and only from controller to devices)

 

/BR ZoloNN ----------------------------------------------------------------------------------- Omada 2x ER605(UN) v2.0 + SG2008P(UN) V3.20 + SG2218 V1.20 + 2x SG2008 V4.20 + 3x EAP615-Wall(EU) V1.0
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#3
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Re: Disappearing VPN Policies and Users
2025-07-27 23:34:51 - last edited 2025-07-27 23:36:45

 Hi @ZoloNN,

Thank you for sharing your thoughts on this. I’m sorry to hear that you experienced similar issues. I recently upgraded from the ER605.

 

Since the controller is the source of truth and the gateway cannot push data to it, I don't expect a firmware update for the hardware to resolve the problem as @Clive_A suggested.

 

Fortunately, I just discovered a backup of my controller config, and was able to restore the VPN policies!

 

Moving forward, I will definitely be more proactive about backing up my data.I'll certainly be more aggressive with backing up going forward.


 

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#4
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Re: Disappearing VPN Policies and Users-Solution
2025-07-27 23:36:39 - last edited 2025-07-27 23:36:43

  @Clive_A thank you for your suggestion.

 

I was able to restore the VPN policies by restoring the controller from a backup file.

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#5
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