Home Network Community > Deco > Previously added device for parental control is unable to connect even if after deleting the profile
< Deco

Previously added device for parental control is unable to connect even if after deleting the profile

Previously added device for parental control is unable to connect even if after deleting the profile

Previously added device for parental control is unable to connect even if after deleting the profile
Previously added device for parental control is unable to connect even if after deleting the profile
2025-08-12 02:48:15

A device that was previously blocked is now unable to connect to the WIFI.  Profile has been deleted but it seems that the device status is in a 'hung' state and is still tagged as blocked.  AC 1200 Model Deco M4R. 

  1      
 
  1      
 
#1
Options
4 Reply
Re:Previously added device for parental control is unable to connect even if after deleting the profile
2025-08-13 07:33:54

  @LuisDBurnersums 

Hi, welcome to the community.

Can I also have the firmware version of your Deco M4?

Can I have the model number of this device?

---Have you tried to configure a static IP address on this device to see whether it made any difference?

 

By the way, are you able to find this device in the "Offline List"?

Wait for your reply.

Best regards.

 

 

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
  0  
  0  
#2
Options
Re:Previously added device for parental control is unable to connect even if after deleting the profile
2025-08-13 07:39:54
Model Deco M4R (PLDT) Ver 3.0
  0  
  0  
#3
Options
Re:Previously added device for parental control is unable to connect even if after deleting the profile
2025-08-13 07:40:50
Firmware version: 1.5.1 Build 20210609 is that what you're looking for?
  0  
  0  
#4
Options
Re:Previously added device for parental control is unable to connect even if after deleting the profile
2025-08-13 07:58:08

  @LuisDBurnersums 

Yes, they are the details I'm looking for. While I don't expect that you had an ISP-customized hardware.

How about other advice? the static IP configurations?

 

By the way, have you ever factory reset the Deco M4 once before?

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
  0  
  0  
#5
Options

Information

Helpful: 1

Views: 84

Replies: 4

About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.