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Deco x3000-5g: 5G connection stops after 40Gb downloaded

Deco x3000-5g: 5G connection stops after 40Gb downloaded

Deco x3000-5g: 5G connection stops after 40Gb downloaded
Deco x3000-5g: 5G connection stops after 40Gb downloaded
Wednesday - last edited Thursday
Model: Deco X50-5G  
Hardware Version:
Firmware Version: 1.1.7 Build 20240808 Rel. 18610

Hi

i have a Deco x3000-5g

when I reach 40Gb of data downloaded, the 5g connection is locked and I have to reboot the device to continue to stream or download or whatever. It s painful, I have 350Gb per month but every 40Gb I m blocked.

can you fix this bug please ?

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#1
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4 Reply
Re:Deco x3000-5g: 5G connection stops after 40Gb downloaded
Thursday - last edited Thursday

  @FVI 

Hi, have you set any monthly data allowance on the Deco, such as:

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#2
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Re:Deco x3000-5g: 5G connection stops after 40Gb downloaded
Thursday

@David-TP 

Hi David

yes I set the limit at 350Gb per month with a renewal 20th each month

 

  

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#3
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Re:Deco x3000-5g: 5G connection stops after 40Gb downloaded
Friday

  @FVI 

Thank you very much for the update.

A new firmware 1.3.0 was released a few days ago:

https://www.tp-link.com/en/support/download/deco-x3000-5g/v1/#Firmware

It is suggested to manually update to this version to see whether it helps:

How to Update the Firmware of Deco

 

If the same issue started again after the firmware upgrade, please save a copy of the web UI system log before rebooting the router.

You can send a copy of the web system log to support.forum@tp-link.com.

Subject:[Forum Escalation][ID 841908]Deco x3000-5g: 5G connection stops after 40Gb downloaded

 

By the way, may I know your SIM carrier?

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#4
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Re:Deco x3000-5g: 5G connection stops after 40Gb downloaded
Friday

  @David-TP 

i performed the upgrade, need few days to confirm the improvement


 

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