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New phone, cannot find preconfigured network

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New phone, cannot find preconfigured network

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New phone, cannot find preconfigured network
New phone, cannot find preconfigured network
2025-09-21 07:07:53 - last edited 2025-10-17 08:58:45
Tags: #Deco App Related
Model: Deco X55  
Hardware Version:
Firmware Version:

Subject says most of it. Based on details stored in password manager, the original setup _may_ not have included a TP account, not sure. The network is working perfectly, I just cannot manage it from the app. I have done the usual troubleshooting, like rebooting main unit. 

label on main unit

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1 Accepted Solution
Re:New phone, cannot find preconfigured network-Solution
2025-09-22 01:57:28 - last edited 2025-10-17 08:58:45

  @Titaniumedge 

Hi, welcome to the community.

I think you might have more than one TP-Link email ID.

Did you log into the Deco APP via the community registration email?

(If yes, I checked this email ID, and there is no device bound to this ID, so I think you might have logged into the wrong email on the Deco APP.)

Wait for your reply.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
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Re:New phone, cannot find preconfigured network-Solution
2025-09-22 01:57:28 - last edited 2025-10-17 08:58:45

  @Titaniumedge 

Hi, welcome to the community.

I think you might have more than one TP-Link email ID.

Did you log into the Deco APP via the community registration email?

(If yes, I checked this email ID, and there is no device bound to this ID, so I think you might have logged into the wrong email on the Deco APP.)

Wait for your reply.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
Recommended Solution
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