BUG Report: Wireless mesh devices showing up as wired (instead of healing).

BUG Report: Wireless mesh devices showing up as wired (instead of healing).

BUG Report: Wireless mesh devices showing up as wired (instead of healing).
BUG Report: Wireless mesh devices showing up as wired (instead of healing).
a week ago - last edited a week ago
Model: EAP610-Outdoor  
Hardware Version: V1
Firmware Version: 1.4.4 Build 20250718 Rel. 37146

Context:

I'm on a farm with little to no cell phone coverage, so I've an increasingly extensive WiFi network. It currently consists of 27 omada devices, 21 of which are APs.

I also have many IP Cameras, all of which are Wired cameras, with several connected to wireless-mesh APs. That is, some of the APs are not only wireless repeaters but also provide downstream ethernet. Also, some mesh APs are used to provide backup internet to other sites, with their (downlink) ethernet ports connected to those sites routers backup WAN ports.

 

And there lies the issue.

 

Some of the devices in my network have battery backup, specially the ones with cameras. When there is a power outage, auto-healing doesn't work on EAP610-Outdoor and EAP225-Outdoor APs that were connected to a wireless-mesh parent AP that lost power, because these devices for some reason change their ethernet port from downlink to uplink; they start thinking they're wired to "the" network. They appear as "isolated" devices on omada, but won't let me select a (different) uplink AP because they say "This AP is currently connected to the network via Ethernet cable."

 

They're connected to "A" (downstream) network, not to "THE" (upstream) network!

 

The following image shows part of my mesh network:

 

Yesterday, during a 5 hour power outage, "Galpon Hausdorf" went dark because it doesn't have battery backup. I needed to connect "SanCarlosTecho" to any other AP in range. It showed up as "isolated" meaning there was at least 1 other AP in its range, but when I got into its Mesh menu, it wouldn't let me even see the available APs because "This AP is currently connected to the network via Ethernet cable." SanCarlosTecho ethernet port is connected as that site's backup WAN port, so that site can get a low bandwith internet (about 5Mbps) in case its Fiber link fails. This means that said AP doesn't get its IP/internet from the wired cable but from the wireless mesh AP, and PROVIDES internet to its ethernet port, its wired port then being a downlink.

 

Similarly, for several months now "Casa Richard" is now most of the time showing up as "isolated" yet "connected to the network via Ethernet cable" because its ethernet port is connected as backup WAN for another site. So now most of the time it's thinking it ethernet port is an isolated uplink instead of a downlink.

 

In short, an AP should never be "connected to the network via Ethernet cable" while simultaneously "isolated". It's either one or the other. A wireless mesh AP that has its ethernet port connected as a downlink should not think its ethernet port is suddenly an isolated uplink and refuse to search for a new parent mesh AP. I mean, if it's "isolated" it's only logical for it to start looking for a parent mesh AP.

 

This was in fact the case on August 2024 during a storm. The outdoor ethernet cable between 2 switches broke, and within a few minutes an EAP225-Outdoor AP on the now isolated network healed the network by going from being a wired AP to a mesh slave-AP without my intervention.

 

So in my oppinion there is definitely a BUG that creeped in between then and now, where a mesh AP that has its ethernet port connected to a switch, will show up as "connected to the network via Ethernet cable" and "isolated" at the same time, without any way to force it to mesh to another AP.

 

Another (related?) problem: Sometimes Mesh-AP devices will stop providing connectivity for devices on their ethernet port. It seems they will continue to provide ethernet to wireless clients, but not wired clients. I originally had a wired camera connected to a mesh slave EAP610-Outdoor ethernet port that would every now and then loose connectivity. Since this AP + switch+ camera has a 24+ hour UPS high on a pole, it made it difficult to reboot anything. I eventually solved this issue with a Pharos Bridge, so now that EAP610 is no longer a mesh slave but a "wired" AP (according to Omada).

 

But now I have a 2nd case of the same problem ever since I first installed this additional AP earlier this year. In the above image, SanCarlosPozo provides internet to a low datarate MQTT PLC via its ethernet port. Sometimes the PLC will stop sending data. Rebooting the PLC has no effect. Using "Force Provision" on that AP won't get back connectivity either. Unplugging and replugging the RJ45 cable on the PLC has also no effect. Every time the only way to get PLC communicating again is to reboot the AP which can be made through omada (no need to phisically unplug power to the AP). So this is another instance of an mesh AP mishandling its ethernet port when it's a downlink port.

 

So that makes 2 cases of (two different) EAP610-Outdoor sometimes stopping to provide internet downstream through their ethernet port.

 

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#1
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5 Reply
Re:BUG Report: Wireless mesh devices showing up as wired (instead of healing).
Tuesday

Today it's happened again:

 

It's 13:45. At 13:20 one camera stopped working. I log into omada and find the EAP211-Bridge(US) V2.0 slave device is offline.

The EAP610-Outdoor connected to that slave bridge ethernet port via an UPS powered switch shows up as "isolated". It also shows it's been powered 0s (zero seconds), which is typical for isolated APs. Going into its "Mesh" options via android app shows "This device is connected to the network via Ethernet cable", not enabling me to heal the network by selecting an upstream AP, of which there are at least 4 within range.

 

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Re:BUG Report: Wireless mesh devices showing up as wired (instead of healing).
Tuesday

  @Tintronic Can you provide the firmware versions for your EAPs? Also, if you can provide information about any backup WAN connections; is the backup WAN port that goes to the EAP configured with a static IP on the same subnet as the mesh? Or is it configured with a dynamic IP? 

 

Can you also confirm the model of the router being used at the remote location? 

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Re:BUG Report: Wireless mesh devices showing up as wired (instead of healing).
Wednesday - last edited Wednesday

  @NeilR_M 

NeilR_M wrote

  @Tintronic Can you provide the firmware versions for your EAPs? Also, if you can provide information about any backup WAN connections; is the backup WAN port that goes to the EAP configured with a static IP on the same subnet as the mesh? Or is it configured with a dynamic IP? 

 

Can you also confirm the model of the router being used at the remote location? 

 

At the time of writing all WiFi devices were running their latest version:

EAP211-Bridge(US) v2.0 = 1.0.0 

EAP225-Outdoor(US) v1.0 = 5.1.11

EAP225-Outdoor(US) v3.0 = 5.1.11

EAP610-Outdoor(US) v1.0 = 1.4.4

EAP625-Outdoor HD(US) v1.0 = 1.4.4

 

The OC300 controller however was running one of the latest v5 versions. Last night I upgraded the controller to the new v6, which quickly showed EAP211-Bridge Slave has been having intermittent connectivity for the past 3 days.

 

The EAP610-Outdoor cabled to that bridge slave shows pretty much the same connectivity gaps

 

I don't have the data for the bridge master as I mistakenly rebooted it yesterday, and the connectivity shown apparently is what the AP reports, it is not information stored by the controller.

This also confirms both bridge slave and AP haven't lost power or rebooted, the bridge connectivity has just been dropping.

 

The backup scenario is this:

There are 3 sites, each with a fiber connection. Since it's a rural area, a few times a year trees or tree branches fall on the cables and the ISP fails for all 3 sites.

I have a backup Starlink for my site on my secondary WAN. The other 2 sites have their backup WAN connected as a regular client to my network via Wifi APs, so they get their IPs dinamically, which are local IPs on my network. Those sites aren't running any serivces so they don't need public IPs.

 

One of those sites runns its own ER7212PC controller. The other one runs as a remote site on my OC300.

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#4
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Re:BUG Report: Wireless mesh devices showing up as wired (instead of healing).
Yesterday

As luck would have it, yesterday we lost fiber ISP on all sites. My sites Starlink backup worked seamlessly (I didn't notice untill group messages started to arrive reporting the problem), but the other sites however went dark because of the "isolated" and "currently connected to the network via Ethernet cable" issue.

This is now running OC300 Firmware 1.31.10 Build 20251118 Rel.38820

That's Omada version 6.0.0.34

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#5
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Re:BUG Report: Wireless mesh devices showing up as wired (instead of healing).
Yesterday - last edited Yesterday

Hi  @Tintronic 

 

Thanks for posting here.

We have tested this locally but were unable to reproduce the scenario you described. The mesh AP successfully re-bridged with other APs, and we did not observe the reported error.

From your screenshot, we noticed that the RSSI values for SanCarlosTecho and Casa Richard are only -80, indicating poor signal strength, which likely applies to other APs as well. Do you have any APs with better signal strength? When manually selecting the uplink AP, the RSSI will also be displayed—were the values sufficiently high at that time? Please take a screenshot.

 

To better assist you, I've created a support ticket via your registered email address and escalated it to our support engineer to look into the issue. The ticket ID is TKID251159432. Please check your email inbox and ensure the support email is well-received. Thanks!
Once the issue is addressed or resolved, please update this topic thread with your solution to help others who may encounter the same problem as you did.
Many thanks for your excellent cooperation and patience!

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#6
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