Hello @NickASmith ,

Welcome to our community.

May I know where you got the modem router? Please note that it is a customized device specifically designed for local Service Providers. Its software is tailored to meet the unique requirements of these providers, so our ability to provide troubleshooting may be limited.

For your case, you can refer to How to collect the system log of TP-Link ISP-customized device.

If the problem persists after trying these steps, we recommend contacting your Service Provider who supplied the device or local support, as they are best suited to provide the necessary assistance for your device.