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Vigi C340 Motion Events notifications no play videos when open (Actually NVR connected)

Vigi C340 Motion Events notifications no play videos when open (Actually NVR connected)

Vigi C340 Motion Events notifications no play videos when open (Actually NVR connected)
Vigi C340 Motion Events notifications no play videos when open (Actually NVR connected)
2025-12-03 22:11:15 - last edited 2025-12-08 08:58:19
Tags: #VIGI Camera #VIGI NVR #Motion Detection #Playback
Model: VIGI C340  
Hardware Version: V2
Firmware Version: 2.0.2 Build 240204

I have a Vigi NVR with 2 C340 Vigi Cameras.

 

When I receive a motion event notification in cellphone, i click to open and check it, but no play any video. But If I access to NVR in the app, I can see it, Need an SD to play motion notifications instantly? To avoid open NVR in app, go to the camera, scroll to the last motion video and reproduce it?

 

 

Thanks in Advance

Richarrd

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#1
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1 Accepted Solution
Re:Vigi C340 Motion Events notifications no play videos when open (Actually NVR connected)-Solution
2025-12-08 08:56:55 - last edited 2025-12-08 08:58:19

  @RichardArg 

IPC and NVR store footage in different locations: IPC saves to its own SD card, while NVR saves to its internal hard drive.
Since you already have an NVR, there’s no need to add the IPC to your account separately; the channel under the NVR will still push notifications.

Wishing you a joyful life and smooth internet! Get the Latest Firmware Releases for Omada Routers Here - Subscribe for Updates Omada US Enterprise Beta Program Launch
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Re:Vigi C340 Motion Events notifications no play videos when open (Actually NVR connected)
2025-12-05 07:32:03

  @RichardArg 

Could you provide a screenshot that shows when the video fails to play?
The firmware on your camera is outdated; please upgrade it to the latest version V2.2.0 Build 250904.
Also, what firmware version is your Vigi app running?

Wishing you a joyful life and smooth internet! Get the Latest Firmware Releases for Omada Routers Here - Subscribe for Updates Omada US Enterprise Beta Program Launch
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#2
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Re:Vigi C340 Motion Events notifications no play videos when open (Actually NVR connected)
2025-12-06 04:03:22

  @Ethan-TP 

 

Firmware is updated, 2.2.0 Build 250904 Rel.63075n

 

 

 

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#3
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Re:Vigi C340 Motion Events notifications no play videos when open (Actually NVR connected)-Solution
2025-12-08 08:56:55 - last edited 2025-12-08 08:58:19

  @RichardArg 

IPC and NVR store footage in different locations: IPC saves to its own SD card, while NVR saves to its internal hard drive.
Since you already have an NVR, there’s no need to add the IPC to your account separately; the channel under the NVR will still push notifications.

Wishing you a joyful life and smooth internet! Get the Latest Firmware Releases for Omada Routers Here - Subscribe for Updates Omada US Enterprise Beta Program Launch
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#4
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Re:Vigi C340 Motion Events notifications no play videos when open (Actually NVR connected)
2025-12-09 02:13:40

  @Ethan-TP 

 

I get notifications, but When I open them, I cant see the event. unless I open the NVR in the app, go to the camera, and scroll down to the last event

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#5
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Re:Vigi C340 Motion Events notifications no play videos when open (Actually NVR connected)
2025-12-09 05:55:26

  @RichardArg 

This is normal; if you need to view directly from the camera, an SD card is required.

Wishing you a joyful life and smooth internet! Get the Latest Firmware Releases for Omada Routers Here - Subscribe for Updates Omada US Enterprise Beta Program Launch
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#6
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Replies: 5

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VIGI Camera VIGI NVR Motion Detection Playback
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