Er706w v1.0 failed to reconnect to Remote controller after each power fail

Er706w v1.0 failed to reconnect to Remote controller after each power fail

Er706w v1.0 failed to reconnect to Remote controller after each power fail
Er706w v1.0 failed to reconnect to Remote controller after each power fail
Tuesday
Model: ER706W  
Hardware Version: V1
Firmware Version: 1.2.2

My cabin is running some network with solar panel and battery.

In darker day of winter I must shut down the power when i'm off site to save the battery.

 

Last winter, everytime I power up the system, everything work as usual perfectly.

This winter each time I power up the system, the Er706w and some other device stay disconnected from remote Omada controller (home)

The VPN (wireguard) don't come up so cabin is completly isolated from remote control (2 hours car drive)

 

The cabin network use Starlink as provider

 

The only way to reconnect the Er706 is to reset it and readopt it with the controller, doing this made configuration come back and other device automaticly reappear connected to the controller. Not very usefull for my wife and guest.

 

 

The power of the cabin Been on a timer in the winter for monitoring heating and battery, this problem cause lot of trouble managing the cabin. Adding time consuming to reconfigring it. The system is presently unreliable.

 

Firmware has been updated since last winter (firmware problem) , the system work flawless until this new winter

 

I joined the screenshot of the controller (cabin Site)

 

 

 

 

My best regards

 

Thank you

 

Gaétan

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#1
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6 Reply
Re:Er706w v1.0 failed to reconnect to Remote controller after each power fail
Thursday

Hi  @Firemen027 

 

Thanks for posting here.

The VPN (wireguard) don't come up so cabin is completely isolated from remote control 

>>>VPN do not need to connect to the controller to take effect. It appears that the router has not started successfully, or the network functions have not been restored. In this regard, please provide the following information to understand the specific situation.

1. What kind of controller are you using? What's the firmware version?

2. The topology of the two sites, including the main site and the cabin, please also note the model number of the Omada devices you are using;

3. How did you manage the remote site? via VPN connection? Please share the screenshots of the related config.

4. When the router is disconnected, is it possible to check the router's LED status? is the Internet in the cabin still working?

 

 

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#2
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Re:Er706w v1.0 failed to reconnect to Remote controller after each power fail
Yesterday

  @Vincent-TP 

 

Answer 1: Controlller ver: 6.0.0.25 in virtual linux machine running under proxmox, The port for the controller (ip 192.168.27.233) are forwarded to public IP, 

 

 

Answer 2: Home (main) topology; the gateway is a ER707-M2 v1.0, firmware 1.3.1 Build 20251009 Rel.67687

 

 

Topology of the cabin: The router ER706W v1.0 firmware 1.2.2 Build 20250821 Rel.60581 receive the IP from starlink (Starlink is in Bypass mode like a nomal provider)

 

 

Answer 3: When the cabin gateway boot normaly, it reach the controler on the public IP of home network. It also built up a VPN a birectionnal Wiregard connection to home Gateway. The home is the server and the cabin is the client. (note those part work flawless when the Cabin gateway boot normaly)

 

Cabin Peers

 

 

Home peers

 

Answer 4: Some part of the internet work at the cabin because some client connect but other not.,  Some device also  connect to the controller wired and wireless but not the gateway. Gateway, switch and bridge stay offlinebut All AP reconnect to the controller at the power up.

 

 

Last winter never a power up cause this probleme (same hardware) 

 

What I change:  Cabin gateway firmware, controler version, and maybe the home gateway firmware 

For the LEdstatus , I will not be at the cabin until next weeks, the Power come on from 10h00am to 10h30 am 

I think the problem is really in the firmware of the ER706W v1.0 (maybe a DNS issue at boot)

 

My best regards

 

Gaetan

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#3
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Re:Er706w v1.0 failed to reconnect to Remote controller after each power fail
Yesterday

Hi @Firemen027, do you happen to know if you have Intrusion Detection/Prevention on your ER706W set to Detect and Prevent (IPS)?

 

In No internet after firmware upgrade ER706W (from 1.2.0 via 1.2.1 to 1.2.2) - Business Community I described that my second site had no internet after a firmware upgrade of my ER706W from 1.2.0 via 1.2.1 to 1.2.2. Disabling Intrusion Detection/Prevention at least was a temporary workaround.

 

Possibly your ER706W has the same issue which prevents it from reconnecting to your remote controller.

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#4
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Re:Er706w v1.0 failed to reconnect to Remote controller after each power fail
Yesterday - last edited Yesterday

Thank you @WM1 , but the intrusion detection is not enable. so that's not my problem here. Still searching

 

 

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#5
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Re:Er706w v1.0 failed to reconnect to Remote controller after each power fail
Yesterday

  @Firemen027 

 

Thank you for all the details. 

One more thing I want to confirm:

 

Answer 4: Some part of the internet work at the cabin because some client connect but other not.,  Some device also  connect to the controller wired and wireless but not the gateway. Gateway, switch and bridge stay offlinebut All AP reconnect to the controller at the power up.

 

The title of this post only mentions that the ER706W does not automatically reconnect; here, you also include the switch and the bridge APs. Please help us confirm if only the ER706W is affected?

 

 

To better assist you, I've created a support ticket via your registered email address and escalated it to our support engineer to look into the issue. The ticket ID is TKID251245597. Please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, please update this topic thread with your solution to help others who may encounter the same problem as you did.
Many thanks for your excellent cooperation and patience!

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#6
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Re:Er706w v1.0 failed to reconnect to Remote controller after each power fail
11 hours ago

  @Vincent-TP 

 

I confirm then some other device are not connected to the controller. 

 

I don't explicitly report that because last time I reset the Er706 W and readopt it in the controller, everything come up normaly and very fast. So in my view the only problem is the gateway. But next power cut, the problem come back.

 

Adding some detail about device (both switch are in accessory building at the cabin and are connected to EAP one in shed and the other in boathouse). wired client of switch don't have internet, I believe then the lan port of the switch don't have network. The wifi Still work.

 

Here I make some annotation in the topology

 

 

I will not be at the cabin until few day, so lot of testing will be hard to do until then. 

 

Also, one of my easy test will be to roll back firmware of the Er706 to the one used last winter. I need to do that when i'm at the cabin for few day.

I will follow this part of the test here.

All other test will be by the ticket opened for my problem.

 

My best regards

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#7
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