Hello,

I cannot stress enough how disatisfied I am with the management of the Deco X10 products.

I own a set of three Deco X10 devices. And as far as I can understand the only practical way of managing them is through the Deco app on my Android smartphone. Which is a complete disaster, to be honest. 

I am so disatisfied I do not know where to start from. Probably, the most annoying thing for me is the fact that once the Android app loses connection to the X10 devices it is virtually impossible to reconnect to them without resetting the devices!

Yes, your are not mistaken: you HAVE TO RESET all the devices in order to get them back in the Android app!

For example, today I run the Android app while being connected to (Kaspersky) VPN. As a result, the app "forgot" all about the X10 devices. The only way to re-establish connection was to reset them in order to be detected again. And, mind you, that is no walk in the park, either. Resetting takes much more than pressing the reset button for one second (according to the documentation): the procedure does not work or works randomly. And even if it works, successful detection is not guaranteed. At some point, I had the QR code of one of the devices scanned and managed to detect it by clicking "try again" for the 20th time. Then it was the second device's turn. No better luck with that, either. At some point, the device showed up in the app but keeps reporting as "disconnected" EVEN THOUGH its led is GREEN and has established connection with the main X10. Who would have known? ....

Excuse me, but this is a situation way below any consumer-friendly standards companies such as TP-LINK should have. 

I am not looking for answers. I just want to express my deepest disappointment with this line of products and I will throw them away as soon as I can.

I have lost all faith and trust in TP-LINK.

Thanks,