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Deco m5s all working but app says they’re all offline

Deco m5s all working but app says they’re all offline

Deco m5s all working but app says they’re all offline
Deco m5s all working but app says they’re all offline
Sunday - last edited Monday
Tags: #Deco App Related
Model: Deco M5  
Hardware Version:
Firmware Version:

Deco m5s all working but app says they’re all offline Except for the main one

 

all firmware is the latest

 

have tried deleting and setting network up again

 

have tried deleting and reloading the app 

 

have tried resetting the main deco

 

its all working well but the app says they're all off line

 

i have 13 decos

 

i have another smaller network of 3 decos that work well (all online) using the same app

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#1
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3 Reply
Re:Deco m5s all working but app says they’re all offline
16 hours ago - last edited 16 hours ago

  @Ah123456789 

Hi, welcome to the community.

I've left a message with a beta firmware for Deco M5. Could you please help me test whether it helps?

 

If it didn't, please refer to this link to help me submit the Deco App log:

How to submit Deco APP log

 

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
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#2
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Re:Deco m5s all working but app says they’re all offline
15 hours ago

  @David-TP I have the same issue with the M4R. 
 

It started after one of the previous firmware updates.

I think when the last update came it fixed it for a little while and then it came back. 

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#3
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Re:Deco m5s all working but app says they’re all offline
16 minutes ago

  @Tom703 

Hi, welcome to the community.

Could you please refer to this link to help me submit the Deco App log:

How to submit Deco APP log

Please also add some screenshots of the network map and Mesh Backhaul types on the Deco App:

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
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#4
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