I bought this router a few months back in december 30th secondhand from someone else, I wanted to give it a try to connect it to my id and I now noticed that I cannot do that. The reason is that it says its still connected with the old owners id. I have proof of purchase of the router from the user. Is there any way to disconnect it from the old id? I factory resetted it multiple times.
Hi,
TP-Link support can probably assist you with this, but in case you are still able to contact the previous owner and don't want to wait for TP-Link, then ask him to log into the Tether app (reinstall, if needed) with the e-mail and password he used back then and "Unbind" the Archer AX55 from his TP-Link ID. (the "Unbind" option can be accessed by tapping on the (i) to the right of the entry for the device)
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