Vigi C350 alerts when event occurs outside of monitored area
I am having trouble with the Vigi C350 web portal not adhering to the area masks (or possibly I am configuring the system incorrectly)
Desired behaviour:
Motion Detection
When motion occurs in the two areas (green and blue), this is recorded and sent to the FTP server
Human Detection
When motion is detected in the two areas (green and blue), this is recorded and sent to the FTP server and also an email notification is sent with image attached
Current behaviour (with settings as below screenshots):
Motion detection and human detection are recorded as well as emails notifications being sent. However, these occur with human detection in the red area as well. The red area includes a road with pedestrians, so I get a lot of false positive notifications and would like to stop these from occuring.
Is this an issue with the software, my configuration or my expectations?
Hi @user45623
Thanks for reaching out to TP-Link Business Forums.
May I know how do you manage this camera except for the Web Portal? Do you have an NVR? Do you connect it to a monitor screen, etc. ?
How many cameras do you have in total? Does the issue happen on all cameras if you get multiple of them?
Did you enable Smart Detection > Human Detection?
Also, may I confirm if the trigger occurs when someone is crossing the red & blue/green broader? Or it just happens when someone is within the red zone?
If supported, please enable Smart Frame.
Please lower the sensitivity to see if it helps.