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Omada Controller Software (Windows) don't see any clients... "WAITING FOR DATA" state.

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Omada Controller Software (Windows) don't see any clients... "WAITING FOR DATA" state.

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Omada Controller Software (Windows) don't see any clients... "WAITING FOR DATA" state.
Omada Controller Software (Windows) don't see any clients... "WAITING FOR DATA" state.
2020-07-03 01:38:25
Model: EAP225  
Hardware Version: V3
Firmware Version: 2.20.0 Build 20200422 Rel. 70513

Starting a few days ago, my Omada controller offered me a firmware update for my EAP225-v3 that I've done (2.20.0 Build 20200422 Rel. 70513) but then I noticed that my Omada Controller don't see any clients anymore and I see "WAITING FOR DATA" in the main window... I've rebooted my computer several times as well and also perform a "repair" install of the Omada Controller Software (latest  3.2.10 Windows64bit version). My 2 AP are still seen by my controller.

 

 

Any suggestions?

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Re:Omada Controller Software (Windows) don't see any clients... "WAITING FOR DATA" state.
2020-07-03 02:13:06

Hi @SimonC.,

 

There was another thread about this on the board recently -- yesterday or the day before.  This version of EAP firmware was released pre-maturely, by mistake, and has since been retracted.  You'll need to manually downgrade to the previous version (e.g. 2.7).

 

The version that was released pre-maturely is for use with the SDN which hasn't been released just yet.  But, the Omada iOS App which is compatible with the SDN was released today.  So it seems like the SDN software may be released soon.

 

-Jonathan

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Re:Omada Controller Software (Windows) don't see any clients... "WAITING FOR DATA" state.
2020-07-03 02:14:10

This thread

https://community.tp-link.com/en/business/forum/topic/214748

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Re:Omada Controller Software (Windows) don't see any clients... "WAITING FOR DATA" state.
2020-07-03 02:23:03

@SimonC. 

 

Hi, sorry for any inconvenience caused!

 

This new firmware EAP225 v3 20200422 would need to work with our SDN controller (not current OC200 or Omada controller software).

It is suggested to downgrade the firmware back to EAP225(US)_V3_2.7.0 Build 20200113, which can be downloaded from the link below.
https://www.tp-link.com/us/support/download/eap225/#Firmware

Besides, we will release the software of the SDN controller recently. At that time, this new firmware will be able to work with our SDN controller.

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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Re:Omada Controller Software (Windows) don't see any clients... "WAITING FOR DATA" state.
2020-07-03 02:28:22

@Fae 

 

Thank you, downgrading the EAP worked fine. However I would clarify that this new firmware update showed up into my Omada Controller as an automatic update... I looks like someone missed it at TP-Link R&D... In the other hand, nobody died of course, not that much a big fail since the Wi-Fi system still worked after the update.  laugh

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Re:Omada Controller Software (Windows) don't see any clients... "WAITING FOR DATA" state.
2020-07-03 02:49:11

@Fae 

 

Excited for the new firmware and controller software! Can't Wait!

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#6
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Re:Omada Controller Software (Windows) don't see any clients... "WAITING FOR DATA" state.
2020-07-03 02:49:20

@SimonC. 

 

Thank you for the clarification, we'll keep an eye on the firmware update.

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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#7
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Re:Omada Controller Software (Windows) don't see any clients... "WAITING FOR DATA" state.
2021-01-06 16:07:28

greetings to all

any news about this bug?

just downloaded the software controller right now (Jan 2021) and still no clients are displayed.

cheers

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#8
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Re:Omada Controller Software (Windows) don't see any clients... "WAITING FOR DATA" state.
2021-01-06 16:13:24
Hi @RajSeb, It's not a bug. You must update the firmware of your EAP's to report data to the current versions of Omada/SDN. For EAP225V3 and EAP245V3 the current firmware version (in the USA at least) is 5.0.0. -Jonathan
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#9
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Re:Omada Controller Software (Windows) don't see any clients... "WAITING FOR DATA" state.
2021-01-06 16:20:37 - last edited 2021-01-06 16:22:06

@JSchnee21 

Hello Jonathan

I have :

Model:

EAP225-Outdoor Hardware version V1

Firmware Version:

5.0.0 Build 20200918 Rel. 58628

 

Is there any newer firmware for this EAP ?

many thanks

R

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#10
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Re:Omada Controller Software (Windows) don't see any clients... "WAITING FOR DATA" state.
2021-01-06 17:45:09 - last edited 2021-01-06 17:53:03

Updated the Controller to SDN v4.2.8 and the problem seems to be solved. cheers R

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