Business Community > All Threads > General Error while trying to apply settings for WANs
< All Threads

General Error while trying to apply settings for WANs

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

General Error while trying to apply settings for WANs

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
General Error while trying to apply settings for WANs
General Error while trying to apply settings for WANs
2021-08-14 15:51:01 - last edited 2021-08-18 11:03:53
Model: Omada Software Controller (Linux)  
Hardware Version:
Firmware Version: 4.4.4

After updating to 4.4.4, I tried to update some settings for one of the WAN interfaces (WAN/LAN1), and I get a "General Error" message. This is in the logs:

 

2021-08-14 10:43:14 [qtp1621002296-68] [ERROR]-[SourceFile:98] - java.lang.reflect.InvocationTargetException
java.lang.reflect.InvocationTargetException: null
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_292]
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_292]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_292]
at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_292]
at com.tplink.omada.apigateway.dispatch.chain.a.a(SourceFile:79) [omada-api-gateway-4.4.4.jar:?]
at com.tplink.omada.apigateway.dispatch.RestDispatcher.a(SourceFile:74) [omada-api-gateway-4.4.4.jar:?]
at com.tplink.omada.web.controller.ApiController.a(SourceFile:57) [omada-web-4.4.4.jar:?]
at sun.reflect.GeneratedMethodAccessor102.invoke(Unknown Source) ~[?:?]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_292]
at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_292]
at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:189) [spring-web-5.1.6.RELEASE.jar:5.1.6.RELEASE]
at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:138) [spring-web-5.1.6.RELEASE.jar:5.1.6.RELEASE]
at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:102) [spring-webmvc-5.1.6.RELEASE.jar:5.1.6.RELEASE]
at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:892) [spring-webmvc-5.1.6.RELEASE.jar:5.1.6.RELEASE]
at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:797) [spring-webmvc-5.1.6.RELEASE.jar:5.1.6.RELEASE]
at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:87) [spring-webmvc-5.1.6.RELEASE.jar:5.1.6.RELEASE]
at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1038) [spring-webmvc-5.1.6.RELEASE.jar:5.1.6.RELEASE]
at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:942) [spring-webmvc-5.1.6.RELEASE.jar:5.1.6.RELEASE]
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1005) [spring-webmvc-5.1.6.RELEASE.jar:5.1.6.RELEASE]
at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:879) [spring-webmvc-5.1.6.RELEASE.jar:5.1.6.RELEASE]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) [javax.servlet-api-3.1.0.jar:3.1.0]
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:873) [jetty-servlet-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1623) [jetty-servlet-9.4.15.v20190215.jar:9.4.15.v20190215]
at com.tplink.omada.web.filter.CacheControlFilter.doFilter(SourceFile:51) [omada-web-4.4.4.jar:?]
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610) [jetty-servlet-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.apache.shiro.web.servlet.ProxiedFilterChain.doFilter(ProxiedFilterChain.java:61) [shiro-web-1.4.0.jar:1.4.0]
at org.apache.shiro.web.servlet.AdviceFilter.executeChain(AdviceFilter.java:108) [shiro-web-1.4.0.jar:1.4.0]
at org.apache.shiro.web.servlet.AdviceFilter.doFilterInternal(AdviceFilter.java:137) [shiro-web-1.4.0.jar:1.4.0]
at org.apache.shiro.web.servlet.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:125) [shiro-web-1.4.0.jar:1.4.0]
at org.apache.shiro.web.servlet.ProxiedFilterChain.doFilter(ProxiedFilterChain.java:66) [shiro-web-1.4.0.jar:1.4.0]
at org.apache.shiro.web.servlet.AdviceFilter.executeChain(AdviceFilter.java:108) [shiro-web-1.4.0.jar:1.4.0]
at org.apache.shiro.web.servlet.AdviceFilter.doFilterInternal(AdviceFilter.java:137) [shiro-web-1.4.0.jar:1.4.0]
at org.apache.shiro.web.servlet.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:125) [shiro-web-1.4.0.jar:1.4.0]
at org.apache.shiro.web.servlet.ProxiedFilterChain.doFilter(ProxiedFilterChain.java:66) [shiro-web-1.4.0.jar:1.4.0]
at org.apache.shiro.web.servlet.AdviceFilter.executeChain(AdviceFilter.java:108) [shiro-web-1.4.0.jar:1.4.0]
at org.apache.shiro.web.servlet.AdviceFilter.doFilterInternal(AdviceFilter.java:137) [shiro-web-1.4.0.jar:1.4.0]
at org.apache.shiro.web.servlet.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:125) [shiro-web-1.4.0.jar:1.4.0]
at org.apache.shiro.web.servlet.ProxiedFilterChain.doFilter(ProxiedFilterChain.java:66) [shiro-web-1.4.0.jar:1.4.0]
at org.apache.shiro.web.servlet.AbstractShiroFilter.executeChain(AbstractShiroFilter.java:449) [shiro-web-1.4.0.jar:1.4.0]
at org.apache.shiro.web.servlet.AbstractShiroFilter$1.call(AbstractShiroFilter.java:365) [shiro-web-1.4.0.jar:1.4.0]
at org.apache.shiro.subject.support.SubjectCallable.doCall(SubjectCallable.java:90) [shiro-core-1.4.0.jar:1.4.0]
at org.apache.shiro.subject.support.SubjectCallable.call(SubjectCallable.java:83) [shiro-core-1.4.0.jar:1.4.0]
at org.apache.shiro.subject.support.DelegatingSubject.execute(DelegatingSubject.java:387) [shiro-core-1.4.0.jar:1.4.0]
at org.apache.shiro.web.servlet.AbstractShiroFilter.doFilterInternal(AbstractShiroFilter.java:362) [shiro-web-1.4.0.jar:1.4.0]
at org.apache.shiro.web.servlet.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:125) [shiro-web-1.4.0.jar:1.4.0]
at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:357) [spring-web-5.1.6.RELEASE.jar:5.1.6.RELEASE]
at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:270) [spring-web-5.1.6.RELEASE.jar:5.1.6.RELEASE]
at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1610) [jetty-servlet-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:540) [jetty-servlet-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:146) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:548) [jetty-security-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:257) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1701) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:255) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1345) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:203) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:480) [jetty-servlet-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1668) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:201) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1247) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:144) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:220) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.server.Server.handle(Server.java:502) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:370) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:267) [jetty-server-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:305) [jetty-io-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103) [jetty-io-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.io.ssl.SslConnection$DecryptedEndPoint.onFillable(SslConnection.java:427) [jetty-io-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.io.ssl.SslConnection.onFillable(SslConnection.java:321) [jetty-io-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.io.ssl.SslConnection$2.succeeded(SslConnection.java:159) [jetty-io-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:103) [jetty-io-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:117) [jetty-io-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333) [jetty-util-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310) [jetty-util-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168) [jetty-util-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:126) [jetty-util-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:366) [jetty-util-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:765) [jetty-util-9.4.15.v20190215.jar:9.4.15.v20190215]
at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:683) [jetty-util-9.4.15.v20190215.jar:9.4.15.v20190215]
at java.lang.Thread.run(Thread.java:748) [?:1.8.0_292]
Caused by: java.lang.NullPointerException
at com.tplink.omada.service.site.wirednetwork.service.impl.WanSettingServiceImpl.a(SourceFile:807) ~[omada-service-4.4.4.jar:?]
at com.tplink.omada.service.site.wirednetwork.service.impl.WanSettingServiceImpl.b(SourceFile:427) ~[omada-service-4.4.4.jar:?]
at com.tplink.omada.service.api.site.wirednetwork.WanSettingApiServiceImpl.a(SourceFile:74) ~[omada-service-4.4.4.jar:?]
... 82 more

Main Gateway: TL-ER7206 Switch: TL-SG3428 APs: EAP620 HD x2
  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:General Error while trying to apply settings for WANs-Solution
2021-08-18 11:03:19 - last edited 2021-08-18 11:03:53

Dear @Unraider,

 

Unraider wrote

@Fae Thanks, TP-Link has indeed addressed and identified the issue, and promised a fix for it in their 4.4.6 release.

 

Welcome. Thank you for your valued feedback on this case!

 

I'd add some additional information here in case other people find this thread:

 

The general error issue only occurs when

1) there is IPv6 setting configured on the WAN interface,

2) you click the Pre-Populate option under WAN -> Load Balancing with Omada Controller v4.3.5 and above.

 

The issue can be fixed by disabling the IPv6 on the LAN interface and then reconfigure the WAN IPv6.

 

For more details, you may refer to this post.

 

Thank you for your attention!

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
Recommended Solution
  0  
  0  
#6
Options
5 Reply
Re:General Error while trying to apply settings for WANs
2021-08-16 09:14:12

Dear @Unraider,

 

Unraider wrote

After updating to 4.4.4, I tried to update some settings for one of the WAN interfaces (WAN/LAN1), and I get a "General Error" message.

 

The issue you are experiencing sounds unusual, I'd like to escalate your case to the TP-Link support team for further investigation.

They will reach you via your registered email address shortly, please pay attention to your email box later.

Once the issue is addressed or resolved, I'd encourage you to share it with the community.

Thank you so much for your cooperation and support!

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
  0  
  0  
#2
Options
Re:General Error while trying to apply settings for WANs
2021-08-17 16:51:57

@Fae Thanks, TP-Link has indeed addressed and identified the issue, and promised a fix for it in their 4.4.6 release.

Main Gateway: TL-ER7206 Switch: TL-SG3428 APs: EAP620 HD x2
  2  
  2  
#3
Options
Re:General Error while trying to apply settings for WANs
2021-08-17 19:37:35

@Fae 

Hello,

firmware is being prepared for omada oc200 4.4.4 Will it not have this error?

 

"The firmware of OC200/OC300 with v4.4.3 bundled will NOT be released but directly update to v4.4.4 in August."

Pavel

  0  
  0  
#4
Options
Re:General Error while trying to apply settings for WANs
2021-08-18 10:49:54 - last edited 2021-08-18 11:05:35

Dear @PavelV,

 

PavelV wrote

firmware is being prepared for omada oc200 4.4.4 Will it not have this error?

 

I'm afraid yes. I've added additional information in this post.

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
  0  
  0  
#5
Options
Re:General Error while trying to apply settings for WANs-Solution
2021-08-18 11:03:19 - last edited 2021-08-18 11:03:53

Dear @Unraider,

 

Unraider wrote

@Fae Thanks, TP-Link has indeed addressed and identified the issue, and promised a fix for it in their 4.4.6 release.

 

Welcome. Thank you for your valued feedback on this case!

 

I'd add some additional information here in case other people find this thread:

 

The general error issue only occurs when

1) there is IPv6 setting configured on the WAN interface,

2) you click the Pre-Populate option under WAN -> Load Balancing with Omada Controller v4.3.5 and above.

 

The issue can be fixed by disabling the IPv6 on the LAN interface and then reconfigure the WAN IPv6.

 

For more details, you may refer to this post.

 

Thank you for your attention!

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
Recommended Solution
  0  
  0  
#6
Options

Information

Helpful: 0

Views: 1171

Replies: 5

Related Articles
omada setup "general error"
1209 0
"General Error" when opening PoE Schedule
599 0
Omada S/W 5.7.4 Switch Drop Error
721 1
Binding Software Controller to Omada Cloud fails with "General Error"
534 1
No settings screens loaded
737 0
Feature requests and general questions
630 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.