Business Community > All Threads > ER7212PC - Cloud access & E-mail server connectivity
< All Threads

ER7212PC - Cloud access & E-mail server connectivity

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

ER7212PC - Cloud access & E-mail server connectivity

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
ER7212PC - Cloud access & E-mail server connectivity
ER7212PC - Cloud access & E-mail server connectivity
2023-06-27 16:48:04 - last edited 2023-06-28 06:47:36
Model: ER7212PC  
Hardware Version: V1
Firmware Version: 5.4.20

- I am unable to connect to a mail server and the verify that mail is sent successfully. Has anyone had this issue?

- Cloud access - Alos not able to get Cloud conectivity. 

> WAN is connected, all clients can access the internet

> port 3 is used for WAN, other 3 WAN capable ports are turned off

> PPPoE connectivity is set up to 900MB/s fibre

> Cloud led is OFF, can not work out how to get it to slow blink...

 

Anyone had this issue?

  0      
 
  0      
 
#1
Options
3 Reply
Re:ER7212PC - Cloud access & E-mail server connectivity
2023-06-28 07:00:11

  @eraene 

 

Hi, did you bind your tplink ID on this page?

 

Try to disable Cloud Access and re-enable it to test.

Did you use gmail.com to set up the mail server? Use a Gmail email address to have a try, it helps me fix this issue before.

Check the document out.

Just striving to develop myself while helping others.
  0  
  0  
#2
Options
Re:ER7212PC - Cloud access & E-mail server connectivity
2023-06-28 08:44:53

  @Virgo hi thanks for responding.

 

I tried the disable / enable but no use. Cloud led is not blinking, binding with correct email / password combo just simply gives a time out 

 

I have a theory - does the main admin user being set up after a factory reset need to enable CLOUD access, so that that right is given to that user?

I have NOT enabled that, and so the user (me / main admin) does not have the right. Also, when I create a new user now, I can not give that right to the new user.

I just don't want to go through the set up again...

Anyways, not sure what the issue is.

 

Gmail - no I don't use gmail, I have my own domain on a provider and I have about 50 email addresses working on it with devices using SMTP with no issues on specific ports.

Why do I need to use gmail? This hardware is meant to be for small business.

  0  
  0  
#3
Options
Re:ER7212PC - Cloud access & E-mail server connectivity
2023-06-29 01:59:22

  @eraene 

 

eraene wrote

I have a theory - does the main admin user being set up after a factory reset need to enable CLOUD access, so that that right is given to that user?

I have NOT enabled that, and so the user (me / main admin) does not have the right. Also, when I create a new user now, I can not give that right to the new user.

I just don't want to go through the set up again...

Anyways, not sure what the issue is.

 

Couldn't agree any more... Just login the ER7212 via the main administrator and enable the cloud access, no need to set up again.

 

Just striving to develop myself while helping others.
  0  
  0  
#4
Options

Information

Helpful: 0

Views: 539

Replies: 3

Related Articles
ER7212PC Omada Cloud access is Disconnected  if use PPPoE on WAN port
5136 0
syslog server er7212pc
393 0
Cloud access issue after upgrade
761 0
VLANs in ER7212PC
2884 0
HW Difference between ER7212PC V1.0 and ER7212PC V1.60?
285 0
ER7212PC v1.0 OpenVPN Server Issue
393 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.