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ER7212PC Omada Cloud access is Disconnected  if use PPPoE on WAN port

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ER7212PC Omada Cloud access is Disconnected  if use PPPoE on WAN port

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ER7212PC Omada Cloud access is Disconnected  if use PPPoE on WAN port
ER7212PC Omada Cloud access is Disconnected  if use PPPoE on WAN port
2022-12-30 12:29:57 - last edited 2023-03-08 07:29:25
Tags: #WAN Setup #Cloud access
Model: ER7212PC  
Hardware Version: V1
Firmware Version: 5.4.20 1.0.1 Build 20221106 Rel.81436

My network included an Huawei HG8247h ONT  and  ER7212PC 

1. HG8247h  ONT in Router mode

Everything works fine when  HG8247h  working in Router mode , and  DHCP server on LAN side.

The  WAN port of ER7212PC  get IP with Dynamic IP.

In this case Cloud access is connected. (I bind it in this phase), and the button "Check for update" under "Integrated Router Firmware" function is working. Able to reach TP-link server for checking version.    Everything works fine.

 

2. HG8247h  ONT in Modem mode

HG8247h  working in Modem mode ,  and WAN port of ER7212PC  use PPPoE connection on WAN port

In this case Cloud access is Disconnected, and the button "Check for update" under "Integrated Router Firmware" function is NOT working. Not able to reach TP-link server for checking version.

I have internet, WAN status is Online, I can see everything working on my local Omada controller, only the cloud access  and FW update seems to be disabled for unknown reason.

FTTH  HG8247h ONT  (10.0.0.1 a PPPoE gateway,modem)

ER7212PC  WAN with PPPoE=176.241.44.208   LAN static 192.168.100.1   (ER7212PC   DHCP for LAN 192.168.100.10 -     192.168.100.254)

 

Please help to find the reason.

I not understand.

 

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#1
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2 Accepted Solutions
Re:ER7212PC Omada Cloud access is Disconnected  if use PPPoE on WAN port-Solution
2023-03-08 07:18:06 - last edited 2023-03-08 07:29:25

  @Fae 

Dear Support team ,

Thank you your support and quick job  of R&D team.   It it is working now. My ER7212PC is online in the cloud, with PPPoE   connection via ONT what is in modem mode .

Who had the same problem can expect the next FW will solve the problem.   I don't know when it will be.  

I am happy.

Recommended Solution
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#20
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Re:ER7212PC Omada Cloud access is Disconnected  if use PPPoE on WAN port-Solution
2023-03-08 07:50:28 - last edited 2023-06-29 07:41:07

Hello @peter021 

 

Thank you for sharing us with the results. Glad to hear that your concern was resolved finally.

 

@JDane, @TotalElectric18, @DennisDJP, @HelsingL, @Taper 

The next official firmware will be released soon and add the fix.

If you're also having the cloud access disconnected issue on your ER7212PC with PPPoE connection, please wait patiently for the new firmware (for urgent solution, please tag me for the Beta firmware). Thank you for your attention!

 

Update:

 

The following official firmware has been released to fix the issue described in this thread.

ER7212PC V1_1.0.3 Official Firmware (Released on Mar 21st, 2023)

 

Please ensure your ER7212PC is updated if you happen to encounter the issue.

Note: v1.0 and v1.6 are the same hardware version for ER7212PC, they use the same firmware.

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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#21
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34 Reply
Re:ER7212PC Omada Cloud access is Disconnected  if use PPPoE on WAN port
2023-01-03 20:04:18

  @peter021 I have the same issue... with the ER7212PC.

Connection is up, all devices have an internetconnection but cloud access is disconnected.

Have you found a sollution for this yet?

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#2
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Re:ER7212PC Omada Cloud access is Disconnected  if use PPPoE on WAN port
2023-01-03 20:24:24

  @JDane not yet :⁠-⁠( 

Waiting reaction from TP link 

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#3
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Re:ER7212PC Omada Cloud access is Disconnected  if use PPPoE on WAN port
2023-01-04 08:11:55

  @peter021 Just got an reply form TPlink that this is unexpected behaviour.

They are looking into it, I'll keep you posted.

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#4
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Re:ER7212PC Omada Cloud access is Disconnected  if use PPPoE on WAN port
2023-01-04 18:33:56

  @peter021 

For me, the PPPoE connection works without a problem on the ER605 router. I cannot connect to the Internet on the ER7212PC router. The modem in the router does not work. WAN status offline. Dynamic IP mode works, PPPoE mode cannot connect. Tried different WAN's and still the same. I have the latest software.
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#5
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Re:ER7212PC Omada Cloud access is Disconnected  if use PPPoE on WAN port
2023-01-05 12:12:55

  @peter021 My 7212 didn't run into these problem, also used PPPoE.

Is it related to your Huawei router? Or maybe, it's gonna take a while to show up?

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#6
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Re:ER7212PC Omada Cloud access is Disconnected  if use PPPoE on WAN port
2023-01-05 21:57:04

  @JDane thanks 

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#8
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Re:ER7212PC Omada Cloud access is Disconnected  if use PPPoE on WAN port
2023-01-05 22:09:43

  @HelsingL Huawei has Optical Network Terminal (ONT) function, I cannot eliminate it.

I only can ask internet provider to change the function of it between Modem or Router.

In Router mode everything fine as I wrote. But i do not want two Router behind each other. After ISP changed to modem mode 7212 cannot connect to the cloud .This error persists .   But I have internet. 

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#9
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Re:ER7212PC Omada Cloud access is Disconnected  if use PPPoE on WAN port
2023-01-05 22:15:06

  @Taper I think your problem is different 

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#10
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Re:ER7212PC Omada Cloud access is Disconnected  if use PPPoE on WAN port
2023-02-10 11:37:24

Unfortunately, the new firmware does not provide a solution to the problem. I was hoping for.

ER7212PC(UN)_V1_1.0.2 Build 20230202

 

Others are having the same problem such as 

 

https://www.reddit.com/r/TPLink_Omada/comments/10mj0g4/er7212pc_cant_connect_omada_cloud_nor_check_update/

 

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#11
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Re:ER7212PC Omada Cloud access is Disconnected  if use PPPoE on WAN port
2023-02-12 20:08:56

  @peter021 I have the same issue with PPPoe. Just did a new install this week and have the same issue. Also updated with the latest firmware but no change.

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