Cloud access issue after upgrade
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2023-08-23 12:23:06 - last edited 2023-08-24 07:34:56
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Cloud access issue after upgrade
2023-08-23 12:23:06 - last edited 2023-08-24 07:34:56
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Hi,
today we have updated a ER7212 from 1.0.3 to 1.1.0 asked in the cloud.
after upgrade we lost cloud access.
here page when we lauch in cloud portal
In local the wab interface is working.
What's wrong ?
router is working with normal operation for internet access.
PS: we can access with android APP via cloud but not web cloud.
regards
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2023-08-24 06:27:57 - last edited 2023-08-24 07:34:56
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Re:Cloud access issue after upgrade-Solution
2023-08-24 06:27:57 - last edited 2023-08-24 07:34:56
Thanks for posting in our business forum.
This should be fixed now. This happened during the cloud push of firmware.
Best Regards!
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Re:Cloud access issue after upgrade
2023-08-23 14:10:52 - last edited 2023-08-23 14:12:32
Mám stejný problém!!!
Po UPG nejde... bez UPG bez komplikací.
Prosím o radu, děkuji
I have the same problem!!!
It doesn't work after UPG... without UPG, no complications.
Please advise, thank you
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Re:Cloud access issue after upgrade
2023-08-23 14:37:47
Hello,
I tried changing the "omada/5.8.31" part in the address to "omada/5.8.22"
https://omada.tplinkcloud.com/omada/5.8.22/index.html?token=
And I connected normally. Maybe the error is somewhere on the Login cloud server.
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Re:Cloud access issue after upgrade
2023-08-23 15:40:57
yes. it works. you have rigth, problem lovalised at tplink cloud... Thanks for the workaround.
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2023-08-24 06:27:57 - last edited 2023-08-24 07:34:56
Posts: 5525
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Re:Cloud access issue after upgrade-Solution
2023-08-24 06:27:57 - last edited 2023-08-24 07:34:56
Thanks for posting in our business forum.
This should be fixed now. This happened during the cloud push of firmware.
Best Regards!
If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post.
Look for a model? Search your model NOW
Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚
☛ ★ Configuration Guide ★ ☚
☛ ★ Knowledge Base ★ ☚
☛ ★ Troubleshooting ★ ☚
● Be kind and nice.
● Stay on the topic.
● Post details.
● Search first.
● Please don't take it for granted.
● No email confidentiality should be violated.
● S/N, MAC, and your true public IP should be mosaiced.
Recommended Solution
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2023-08-23 12:23:06 - last edited 2023-08-24 07:34:56
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