EAP 110 Frequently Disconnecting from Omada Controller

EAP 110 Frequently Disconnecting from Omada Controller

EAP 110 Frequently Disconnecting from Omada Controller
EAP 110 Frequently Disconnecting from Omada Controller
2024-09-09 03:25:05
Model: EAP110  
Hardware Version: V2
Firmware Version: 1.3.0 Build 20180418 Rel. 74838

Hello everyone! This has been an ongoing problem on our network for a long time.

 

Our network has several AP's around 30 or more one for each room and they are connected via switch (Cisco 2960 and 3560) powered via an injector, our topology is star topology with no connected redundant cables (I've already accessed the switch and no ports are blocking). The problem is that EAP 110 AP's keep on disconnecting from the controller, sometimes we can access there IP's and reset them remotely but it's really tiring to keep on resetting them since there's not a day where there is no disconnection. I've already checked other online forum and applied there suggestion such as: Changing channel width to only 20mhz, channel to alternating 1, 6, and 11, Tx power to low, and limited the AP to only 6 users. My suspicions is that is it possible that the CCTV cameras and AP are fighting for IP addresses since they are both in the same network and are getting IP via DHCP? The network is plugged and play, no configurations on the switches, all are in the same VLAN, no DHCP server just the router, and all AP's except 5G are on the same WLAN's. I'm going to attach a screenshot of the topology if that can help. The topology is only for the 4th floor, in it is 4 switches a mix of 3560 and 2960 switches with the AP's connected to the closest switch, the server room is located at the third floor so the broken line is imaginary. If I missed some important details I can respond to it ASAP.

Topology

Any suggestions will gladly be appreciated, thank you so much for you time!

 

 

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Re:EAP 110 Frequently Disconnecting from Omada Controller
2024-09-10 02:50:55

Hi  @Pines2600 

 

Explanation of DISCONNECTED: It means the connected device has lost connection with the controller for more than 5 minutes.

 

Where is the controller plugged to? Is the controller in the same network of the EAPs? What kind of controller you are using? and what;s the firmware version?

 

Is this issue only happening on the EAP110 units? and never occurs on the EAP650?

How did you power on the EAP110 units? Did you check the power supply? 

When the EAP units are disconnected, is the internet affected?

 

 

 

 

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Re:EAP 110 Frequently Disconnecting from Omada Controller
2024-09-16 02:48:54

  Hello, @Vincent-TP 

Where is the controller plugged to?

- It's plugged in the same network, both 2.4G and 5G are connected to edge switches via unmanaged switch

Is the controller in the same network of the EAPs?

- Yes

What kind of controller you are using?

- For 5G controller we're using hardware controller, for the 2.4G we are using a software controller

what;s the firmware version?

-For 2.4G it's "1.3.0 Build 20180418 Rel. 74838", for the 5G "5.0.4 Build 20220216 Rel. 57495"

Is this issue only happening on the EAP110 units? and never occurs on the EAP650?

-Yes, only for EAP110 units

How did you power on the EAP110 units? Did you check the power supply? 

-EAP110 are powered via injector, we've replaced adapters but still problem persists. 

When the EAP units are disconnected, is the internet affected?

- No, the EAP still have internet connection despite being disconnected from the controller

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