Unable to set manual static WAN IP

Unable to set manual static WAN IP

Unable to set manual static WAN IP
Unable to set manual static WAN IP
Thursday
Model: ER7212PC  
Hardware Version: V1
Firmware Version: 1.2.0 Build 20240716 Rel.80083

For some reason I have been unable to set a static IP in the WAN settings of the controller/router.

 

Under advanced settings if i untick "Get IP Address from ISP" I would expect a box to appear for me to enter a static IP. It doesnt.

 

 

The OMADA user guide suggests it should appear like this - Omada SDN Controller User Guide | TP-Link

 

I have tried saving then going back but the box to enter the static IP does not appear. 

 

Any suggestions?

 

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#1
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6 Reply
Re:Unable to set manual static WAN IP
Thursday - last edited Thursday

  @_username 

 

Hi,

 

Are you changing the Connection type from Dynamic IP to Static IP?

 

 

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#2
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Re:Unable to set manual static WAN IP
Thursday

  @RaRu 

We cant do that because its a SOGEA connection that requires PPPoE.

 

 

On a Draytek for example I can use PPPoE and still specify the IP address.

 

As I mentioned, the Omada Controller user guide suggests this is possible by unticking the obtain IP automatically box which should then present a new box to type an IP however it doesnt.

 

I have tried a few different browsers too.

 

I am missing something obvious or there is a bug in the firmware. 

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#3
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Re:Unable to set manual static WAN IP
Thursday

  @_username 

 

Hmmm, I've checked that and this option desn't show anything for me as well:

  

 

Do you need that option tho? Doesn't the ISP provide an IP to your router automatically after providing Username and Password?

 

Cheers

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#4
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Re:Unable to set manual static WAN IP
Thursday

  @RaRu 

 

At least its not just me then! 

 

Technically no however the ISP is being particualr and wants me to ensure I have manually set the IP in the router.

 

How do we raise a bug with support? 

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#5
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Re:Unable to set manual static WAN IP
Thursday

  @_username 

 

I haven't raised any ticket myself yet but I guess I would go with:

https://www.tp-link.com/en/support/contact-technical-support/#E-mail-Support

 

Usually, when there's a problem which can be reproduced by Clive_A, he's registering the tickets himself.

But he'll be back online in like 12h probably so... You can try to register that yourself. ;)

 

Cheers

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#6
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Re:Unable to set manual static WAN IP
Thursday

  @RaRu 

 

I will raise it with support now.

 

Thanks for your help!

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#7
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