TL-SG3210XHP-M2 firmware update issue
Hello. I'm stuck. My TL-SG3210XHP-M2 v1's are running 1.0.15. Got a notification on my controller (5.15.8.1) that 1.0.16 was available. Attempted to update and it failed. Post failed update switches showed disconnected in controller but did appear to be functioning. Had to power cycle them to get them to connect to the controller. Came to forum and saw similar reports and saw to downgrade to last available on the support website and then update.
Downloaded 1.0.13 and attempted to apply it via the Device->Config->Manage Device->Custom Upgrade but that failed saying it an invalid file. Switches showed disconnected after that but seemed to be functioning and I had to power cycle them to get them to connect to the controller.
Then I uploaded the firmware via the Global View->Firmware->Upload Firmware for Upgrade screen and scheduled the upgrade from there. This also failed, resulted in disconnected status on the controller and a power cycle to reconnect.
Advice?
Hi @W38122077 @lifetechmeda @pech
Thanks for posting in our business forum.
Can you remote with us? If you can please write down your time zone and available time. Please paste your CID in the private message. DM me.
For example:
You can paste the URL for me.
We can look up the log and see if we can find anything on our end about your cloud firmware upgrade.
We require:
OmadaCID or full URL that shows the ID;
MAC address of this troubled model SG3210XHP-M2.
A picture of the Device page on your Omada Controller to learn about the firmware and hardware version.
Date and time stamp of your action to upgrade the firmware.
Please send these in a private message.
I can remote with you. I'm in the US East timezone (UTC-5:00). I'm free this afternoon 1/6 from 1-4pm or tomorrow 1/7 1-4pm.
I DM'ed you the info
And just so it was recent, I re-attempted the upgrade at 8:21am this morning 1/6/25. Look like it failed around 8:31am.
I can't seem to attach the pic to the DM. So here's the pic requested.
