EAP225 keeps disconnecting

EAP225 keeps disconnecting

EAP225 keeps disconnecting
EAP225 keeps disconnecting
3 weeks ago - last edited 3 weeks ago
Model: EAP225  
Hardware Version: V4
Firmware Version: 5.1.6 (latest)

One of my EAP225s habitually goes offline almost on a daily basis. I have 4 other EAP225s and none have this issue.

 

I replaced all the wiring with new Cat6 cables but the issue persists. I have a 2218p powering all the EAPs so power budget doesn't seem to be an issue. The EAP is also only about 6 months old.

 

It is our living room AP and so it definitely has the most clients...not sure if that could be the issue. But this is mostly phones, apple watches, roomba, and our Alexa. I'd say it averages about 5-8 total clients; the majority of my devices are all hard wired.

 

Any suggestions? I thought I'd check here before trying to replace it.

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#1
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1 Accepted Solution
Re:EAP225 keeps disconnecting-Solution
3 weeks ago - last edited 3 weeks ago

Hi  @templeowls 

 

Is the problematic EAP225 v4 firmware 5.1.6?

 

If so, this is not the latest one, we have a newer version 5.1.10, please update it to see if it helps.

 

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#2
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Re:EAP225 keeps disconnecting-Solution
3 weeks ago - last edited 3 weeks ago

Hi  @templeowls 

 

Is the problematic EAP225 v4 firmware 5.1.6?

 

If so, this is not the latest one, we have a newer version 5.1.10, please update it to see if it helps.

 

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#2
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Re:EAP225 keeps disconnecting
2 weeks ago

  @Vincent-TP where is the update for HW 3.0? Will it be added too?

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#3
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Re:EAP225 keeps disconnecting
2 weeks ago

Hi  @europe 

 

Yes.

As a workaround, you may downgrade  your EAP to 5.1.1.

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Re:EAP225 keeps disconnecting
2 weeks ago

  @Vincent-TP 

I can confirm this work. Downgraded three EAP225 months ago and got no more problems.

Recently got confirmation in another thread that V3 HW will get upgrade fixing memory overflow too. Hope its true :)

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